Application Support Engineer

หน้าที่และความรับผิดชอบ

• • Providing software application support by system monitoring and troubleshooting under the supervision of Service • Manager and through coordination with the client service team and company technical team • Maintain the service quality and SLA with customers. • Resolve and/or escalate tickets and incidents • Perform analysis on software application functionality and suggest improvements by consulting with the technical team and users • Maintain strong working relationships with client users and show a high level of responsiveness • While working on client environments, strongly maintain all customers’ security compliance • Educate and train end-users on application usage, particularly explaining newly developed functionalities • Managing code migration across environments to ensure continued and synchronized functionality • Keeping a record of configuration changes and scheduling application updates • Documenting processes and monitoring application performance metrics

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Male or Female • Age between 26 - 35 years old • 2 years working experience in application support engineer, • Bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar • Experienced in enterprise application server (IBM WebSphere or alike) configuration, monitoring, and performance tuning • Own adequate knowledge of back-end programming languages such as SQL, Java • Able to manage code migration, document configuration changes, and monitor performance • Demonstrable experience as an application support engineer in a related field • Possess strong business understanding while experience in enterprise solutions (ERP, SCM, CRM) • Service-minded with solid people skills and a desire for continuous improvement of service quality and customer satisfaction • Detail-oriented with strong analytical and problem-solving skills • Fast learner, self-motivated individual with a can-do attitude

สวัสดิการ

• ประกันสังคม
• ทำงานสัปดาห์ละ 5 วัน
• ประกันชีวิต
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

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การเดินทางเพิ่มเติม : Location: Remote working (WFH) / go to the office 2 times a month