เจ้าหน้าที่สินไหม (Claim Handler)

หน้าที่และความรับผิดชอบ

• Responsibilities • Customer satisfaction during and after the claims process • Cost control of the claim payment (ensuring what is due is paid, but only what is due) • Maximizing the recovery opportunity against TP Job Duties • Comply with Claims Operating Manual in claims reserving, strategy and cost management. o Handle all claims and make sure that payment for valid claims is made to the claimant. o Communicate with customers, updating the customers of the progress of their claims. o Coordinate with the claims call center, surveyor, services providers, Insurer and third party. o Review survey report and approve surveyor fee followed the agreed timescales. o Coordinate with repairer for invoice, review and approve payment within agreed timescales. o Coordinate with Insurer for claim payment and also third party insurer for the loss to complete recovery process. o Assigning claim assessor for review and approved repair payment. o Identify potential fraud cases. • Propose candidates for expansion of Surveyor Company and inspector company network to be cover all region of Thailand and meet company target. • Identify and report issues and risks, promptly notify line manager if any potential and actual claims leakage. • Handle customer complaints, aiming to resolve situations to meet customers’ satisfaction. • Reporting and handling of concerns, and compliments from customers and third party with recommended solutions and areas of improvement. • Propose negotiation strategy for large claims • Participate in Claim Project updated. • Provide technical claim in-house training to the company. • Perform other duties as assigned by Manager with fully supporting.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Good spoken and written communication skills (Good in English communication is an advantage) • Ability to resolve complex and complaints case • Travel upcountry • Excellent customer service and negotiation skills • Accuracy and attention to detail • Ability to analyze information

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• ประกันชีวิต
• ประกันสุขภาพ
• ค่าใช้จ่ายในการเดินทาง
• ประกันสังคม
• เงินโบนัสตามผลงาน
• สิทธิการเบิกค่าทันตกรรม

สวัสดิการอื่นๆ

• Provident Fund
• Life insurance
• Health Insurance Group
• Family Health Insurance
• Dental Insurance
• Bonus, Salary Increment
• Outing trip, Family day,New year party

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

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การเดินทางเพิ่มเติม : ไม่ระบุ