IT Helpdesk (contract 1 year)

หน้าที่และความรับผิดชอบ

• 1. Provide technical and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts. 2. Respond to users’ concerns via telephone, e-mail, facsimile, or video conference. 3. Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Contact Info. 4. Maintain reasonable discipline and decorum in the Help Desk area. 5. Perform other functions or projects, which may be assigned by the Support Specialist, Manager, or Coordinator. **Contract 1 year/Outsourcing** **Work in shift**

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• 1. Thai or Non-Thai nationality, Male or Female, age between 22-27 years 2. Bachelor degree in Computer or related fields such as Computer Engineering, Electrical Engineering, Computer Science, Information Technology, Telecommunication Engineering, Business Computer or related fields. 3. Experience between 0-3 years and/or New graduated is also welcome 4. Experience in IT Support, Call Center or other related filed 5. Experience in telephone support of external customers in resolving the specific problems will be advantage 6. Experience with Microsoft Operating Systems and IT Applications 7. Strong abilities to analyze and prioritize issues for problem resolution (troubleshooting) 8. Good understanding and appreciation of information technology 9. Network & INFRA (Server related etc.) knowledge will be an advantage 10. Programming knowledge will be an advantage 11. Have negotiation skill, communication skill, serviced mind, initiative and logical thinking. 12. Good team player, good problem solving **Ability to work as shift & flexible hours (Including weekend / public holiday and rotation shifts) เวลาทำงาน 7.30 ~ 16.30 รอบเช้า 20.00 ~ 8.00 รอบกลางคืน จันทร์ ~ ศุกร์ และเสาร์ปีละ 11 วันตามปฎิทินบริษัท วันหยุด เสาร์อาทิตย์ และวันหยุดนักขัตฤกษ์ Contact K. Warm : 097-137-4872 Line ID : ideaboy04 kittikun@ideaboy.co.th

สวัสดิการ

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สวัสดิการอื่นๆ

• **โบนัสปีละสองครั้ง เฉลี่ย 6 เดือน/ปี** 1. Transportation fee 1,000 baht / month (not provide for contract employee) 2. Provident fund (not provide for contract employee) 3. Training & Development working skill (not provide for contract employee) 4. Health Insurance (Include spouse and child for permanent employee) 5. Dental Treatment fee (Additional form Social Security Fund 6. Accident Insurance 7. Cafeteria welfare 5,000 baht per year (not provide for contract employee) 8. Bonus pay on June & December.(Depend on performance and profit) 9. Marriage Welfare, Funeral Welfare, New born Welfare (not provide for contract employee) 10. Company trip and New Year party 11. Customer site at upcountry allowance 100 baht. /day 12. Yearly Health Check Up

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