Application Support

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• Job responsibilities A Customer Service consultant helps transform business requirement from existing customers to SAP Business One functions, queries, reports that applicable, including daily operation issues resolving. Details of job responsibilities are as follows: • Undertaking business requirement including daily operation issues at client site, through e-mail and via the phone. • Analyze the requirements or issues and apply the SAP Business One function to accommodate the requirements or issues. • Undertaking user training. • Gathering reports requirement from users and develop the technical specification. • Modify reports using Crystal Reports. • Search SAP service portal for solutions. • Post message to SAP service portal including coordinate and response between the customer and SAP Business One Global support team. • Responsible for the renewal of yearly maintenance agreement of assigned customers. Qualification required • Bachelor’s Degree or higher in Accounting Information System, Accounting or Management Information System. • Hands on experience in implementation of Finance and/or Logistics modules required. • Minimum one year of experience in implementing any branded ERP with one full cycle ERP implementation • Good knowledge in the system development life cycle and implementation methodology • 1-2 years experience in developing reports and dashboard using Crystal Report will be advantage. • Have a minimum of 1 year experience in system analysis and design. • Ability to transform business requirements into technical specification • Willing to contribute, work as a team, high responsibility and self-motivated • Good interpersonal and communication skills • Good command of spoken and written in English Computer skills • Crystal Report XI or above • Microsoft Office 2010 or above • SQL server 2008 or above

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