Lounge Manager

หน้าที่และความรับผิดชอบ

• 1. Assist G.M. in overall day to day tasks. 2. Design and adapt working schedule of Receptionist, Customer Service Assistant and lounge Attendant to ensure adequate coverage on service delivery. 3. Conduct daily reservation and assign customer service to service for VIP hotel passengers, VIP Agent passengers and business class passenger of air lines. 4. Daily oversee and supervision of Lounge Cleaner, Receptionist, Customer Services Assistant and Lounge Attendant. 5. Conduct daily briefing to staff in each chief to keep all staff updated of information and to keep high standard of service. 6. Conduct training of Food and Beverage services, techniques. 7. Undertake various administrative functions and other duties as directed from time to time by MD and GM. 8. Tidiness, orderliness and proper image of the lounge should be maintained at all times. 9. Maintain appropriate standard and procedures, dress hygiene, uniform and grooming, good appearance. 10. Furniture and gritting, Laptop, TV, lounge’s equipment, lounge amenities are well maintained and must be in good condition. 11. Ordering of supplies for daily operation like snack, pastries, fruits, food and drinks. Hot and cold towels must be fresh and sufficiently stocked and fulfilled. Only substandard item must be removed. 12. Reading materials provided are up to date and must be in good order. 13. Conduct frequent inspection in the lounge, Food & Drinks preparation, Reception counter as well as Fast Track service and report any deficiencies to G.M. 14. Ensure lounge staff are well motivated and ability to perform their tasks in an efficient and professional manner to ensure high level of customer service provision. 15. T monitor the On Time Performance/Courtesy/Efficiency/Discipline to ensure it meets or exceeds our Company’s standard. 16. Develop relationship with potential airlines who may want to utilize the Coral Lounge. 17. Monitoring and updating day to day booking forecast 18. Conduct staff evaluation every 6 months. 19. Conduct and record monthly book list check, flight departure date, guest registration and revenue record. 20. On special occasion of ad]hoc usage of the lounge is allowed subject to approval by MD and GM. 21. The daily report needed to be submitted to GM before leaving duty.

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