Front Office/F/O Receptionist

หน้าที่และความรับผิดชอบ

• 1.Ensure HANSAR\'s Brand Service standards are consistently practiced. 2.To check in all guests in an efficient and welcoming manner, ensuring an outstanding first impression and meeting all brand standards 3.To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries 4.To be aware of all services which HANSAR offers, inclusive of recreational, food and beverage, guest services, special events and promotions. 5.To be aware of top corporate and VIP clients of the Hotel, recognizing and welcoming them by name upon their return visits to the Hotel 6.To take a personal interest in all guests for the duration of their stay, ensuring their expectations 7.To be fully conversant with Hotel room types and availability, assisting all guests with reservation inquiries and bookings 8.To check out all guests of Hotel in an efficient and timely manner, ensuring correct cashiering procedures are followed and all charges are posted appropriately 10.To be respectful of our guest?s privacy, ensuring their every request in this regard is strictly adhered to and their details remain confidential 11.To be totally familiar with internal hotel procedures, inclusive of housekeeping, lost and found, food and beverage, internal and external communications, fire and emergency 12.To be fully conversant with and operate the Hotel?s communication systems 13.To be fully conversant with manual Reception procedures to be used in the event of the Hotel?s computer systems being off-line 14.To be fully conversant with and operate guest reservation systems 15.To be fully conversant with the Hotel Emergency and Evacuation procedures 16.This position includes night shift work as well as early and late shifts on a rotating basis 17.Ensure grooming is in line with the Hotel policy 18.Have a thorough knowledge of all credit procedures and ensure that these procedures are adhered to 20.Must know all hotel products and services and actively recommend to our guests 21.Ensure that there is a thorough hand over at the completion of each shift

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• -Fluent in English and Thai. Other languages will be beneficial -At least 6 months experience in the hospitality industry -General knowledge of Hotel?s Property Management System (PMS) will be beneficial -Excellent computer literacy.

สวัสดิการ

• ไม่ระบุ

สวัสดิการอื่นๆ

• ประกันชีวิต ประกันสุขภาพ (และครอบครัว) ประกันสังคม เงินโบนัสตามผลงาน วันลาพักร้อน เงินช่วยเหลือ กรณีพนักงาน หรือครอบครัวเสียชีวิต

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การเดินทาง

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การเดินทางเพิ่มเติม : ไม่ระบุ