Call Center Manager

หน้าที่และความรับผิดชอบ

• Job Scope: • Manage productivity and quality of Reverse Management Customer Service and Telesales team. • Maintain and build good communication with customer both inbound and outbound call. • Establish team and department processes and procedure. • Responsible for identifying and implementing ideas for improving department/team processes and procedures. Responsibility: • Monitoring Reverse management team to handle customer inquiries, request and complaints with the service standard. • Coordinating and monitoring cross function to respond customer's request. • Work A closely with Commercial and Operations in meeting customer’s requirements. • Providing consultation and problem solution to team about trouble shooting and customer complaints in any related function, handling and closing, if possible a difficult case before escalated • Manage the team’s day to day operation to handle incoming calls for all purposes including uncertain demand to meet departmental performance target. • Develop people skills to meet standard mission by providing speed and accuracy of service from positive, lively staffs who are engaged in solving customer’s concern and committed to continuous improvement. • Maintain relationships with customer based on company standard. • Manage the customer service function in fulfilling customer’s orders; timely and accurately. • Manage improvement-based projects; internally and/or with customers. • Supervise Customer Service and Telesales teams to ensure operational efficiencies. • Attend to customer’s feedback and ensure that customer’s KPIs are met. • Good understanding of the market dynamics in the Fitness business. • Disciplined use of Sales and Call Center system. • Regular reporting of Customer Service and Telesales team KPI’s to National Sales and Service Manager.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Thai nationality • Love Exercise and understand about Fitness Business. • Bachelor’s Degree in Social Science or related fields • At least 3 years of experience in team management or supervisory experience and working in operation, customer service or service business. • Strong inter-personal skills - clear verbal communication skills. • Possess charisma and being able to deal with, and handle difficult customers, and, resolve disputes and complaints in a professional and amiable manner • Ability to multi - task and priorities operative management. • Attributes in: confidence, patience, politeness, listening, commitment and problem solving. • Good communication skills in both written and spoken English. • Appropriate computer skills for work

สวัสดิการ

• ประกันสังคม
• เงินโบนัสตามผลงาน
• ทำงานสัปดาห์ละ 5 วัน
• ประกันสุขภาพ
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

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