Assistant Operations Manager (Beauty / Clinic / Salon / Spa Industry)!!!

หน้าที่และความรับผิดชอบ

• JOB SUMMARY Provide operational support functions to ensure efficient salons’ management through proper strategies, planning, effective methods, execution and control processes. Overseeing HQ Operation support team which consist of Facilitation & Maintenance, Customer Service, Inventory and System Processes. JOB DESCRIPTION Salon facilities and maintenance 1. Implement and manage salon operational plans to maximize output 2. Manage and monitor maintenance of equipment and machines 3. Ensure regular and periodical maintenance services such as pest control, carpet cleaning etc are carried out as per schedule. 4. Manage and coordinate for salon opening ( including relocation) needs such as machines allocation, couch allocation, products / stock allocation, application for electricity, telephone etc 5. Manage and monitor salon licensing (both new application and renewal) documentation and processes 6. Liaison between salon and Technical Department in issues pertaining to machines repairs or replacement 7. Update and review work flow / procedures (SOP), as and when required 8. Manage and control lose items (furniture, machines, etc) collected from outlets. 9. Monitor and verify petty cash claim from both AS HQ and salons 10. Monitor and verify utilities bills payment (Electric, water, etc ) requests. 11. Monitor and verify payment to salon miscellaneous claims and bills, eg. cleaner. Coordination and Communication Work closely with various departments, as below, to facilitate and ensure necessary support are rendered to salons on a timely and efficient manner: 12. Project – repair and maintenance of fixed asset, fixture and fitting 13. Finance- periodical salon audits, verification of expenses claims / bills 14. Logistic & Warehouse – delivery of stocks and or all other lose items 15. MIS - i-beauty sales processes (both salon and eventing) and system enhancement 16. People Management - allocating uniform, name tag, accessories for new staff / upon request Customer Service 17. Supervise and manage customer service team pertaining to customers’ complaints and enquiry 18. Meeting with customer if necessary, to ensure complaints and issues raised by customers are resolved in the best manner 19. Provide customer service support to Sales and Marketing as and when required. Inventory Control 20. Ensure physical stock level at salons always tally with the system 21. Manage and handle stock variances 22. Conduct salon audit / stock take on half yearly basis. 23. Regular stock take on all other miscellaneous items that are maintained in warehouse Procurement and Maintenance of miscellaneous items 24. Manage and handle the suppliers of miscellaneous items for salons (including staff uniform, name tag and other accessories) 25. Purchase of miscellaneous items and supplies for salons 26. Monitor and evaluate suppliers’ performance, both goods and services Strategic Input for salon efficiency 27. Liaison between the salon level and top management to assist in the development of strategic plans for operational activity (eg. attending MMR, providing feedbacks and recommendations for improvement) 28. Participate in PIC meeting / monthly meeting (SOM) to update and collect feedbacks from CMs.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• - Bachelor’s Degree. - At least 3 years’ experience in relevant field experience - Preferably has experience in Salon Management, Spa Management, Beauty Clinic Management - Computer literate - Command and written in English and Thai - Able to work independently, prominent leadership skill to pull team mates working together to meet dateline. - Strong communication skill within inter-departments to provide solutions and support to both Sales & Marketing. - Able to give clear direction to her/his team mate and strong execution as well as follow-up skill - Able to travel

สวัสดิการ

• ประกันสุขภาพ
• ประกันชีวิต
• ประกันสังคม
• สิทธิการเบิกค่าทันตกรรม

สวัสดิการอื่นๆ

• ค่าทำงานล่วงเวลา OT (เฉพาะพนักงานทำทรีทเม้นท์เท่านั้น)

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