SERVICE ADVISOR

หน้าที่และความรับผิดชอบ

•  Ensure customer awareness of all products and services available by professional presentation and demonstration.  Professionally upsell additional products, services and repair work as appropriate to customers’ needs.  Promote and prospect the business as directed with confidence and commitment.  Seek to obtain referrals for other car owners in customers’ families and among friends and associates.  Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken.  Advise on predicted completion times and collection arrangements.  Ensure proper qualification and total understanding of customer needs and requirements.  Satisfy customers’ needs through making additional products and services available to them.  Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.  Strive to delight customers in every aspect of their contact with the Service Departments of Cavallino Services  Initiate service documentation, job card production and update customer records and follow-up systems.  Record customer prospect details accurately and in accordance with Data Protection Acts.  Document all warranty work as per manufacturers’ requirements and dealership policy.  Update customer and vehicle history in dealer management system.  Inform and acquire a written approval from customer for tasks to be carried out on customer’s vehicle.  Ensure all work has been carried out as detailed and charged for.  Ensure all cash sales are charged and money collected on completion of work. In the event of cash not being collected, liaise with Service/ Aftersales Manager to obtain authority to release vehicles.  Exercise diligence in the identification of forged banknotes and other fraudulent methods of payment.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

•  Male or female  Vocational degrees or higher  Ability to read and comprehend instructions and information.  At least three years of experience in an automotive repair business.  Some sales experience.  Professional personal appearance.  Sufficient English skill  Good knowledge in Microsoft Office  Good knowledge with regards to manufacturer’s warranty work  Ability to sell incremental products and assess further sales opportunities.

สวัสดิการ

• ประกันชีวิต
• ค่าทำงานล่วงเวลา
• เงินโบนัสตามผลงาน
• ประกันสังคม
• สิทธิการเบิกค่าทันตกรรม
• ประกันสุขภาพ
• ค่าใช้จ่ายในการเดินทาง
• สิทธิการเบิกค่าทันตกรรม

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