Reservation and Sales Executive Officer

หน้าที่และความรับผิดชอบ

• Provide excellent customer service to internal and external clients on behalf of Sales and Reservation Team.
• Process reservations, confirmations, cancellations, special handling alerts, and amenities as needed; process and confirm the room, upgrade for various external partners and guests through multi-hotel reservation channels including telephone, e-mail, social media, travel agency, and other online reservation systems.
• Provide detailed information on guest-specific needs throughout the entire booking process from negotiation through departure.
• Monitor room blocks and communicate with appropriate property personnel on a daily basis regarding group room pick-ups, rooming lists, etc.
• Generate and complete internal documents accurately, in a timely manner, and continue to follow up until the task is complete.
• Assist with the development of all direct sales presentation material for both the travel industry and group sales.
• Support the team with all daily tasks to assist with departmental goals and objectives with any special projects.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Bachelor's Degree from Faculty of Business Administration or Faculty of Tourism and Hotel Management or a related field
• Excellent verbal and written communication skills in English / additional language(s) welcome
• Strong organizational skills and ability to function under time constraints
• Excellent interpersonal, high service-minded, and customer service skills including dealing with difficult patrons.
• Good negotiation skill persuasiveness and positive thinker
• Proficient with Microsoft Office Suite or related software and/or any major reservation system and hotel systems

สวัสดิการ

• เงินโบนัสตามผลงาน

สวัสดิการอื่นๆ

• Staff training and development
• Telephone bill allowance (Offices' mobile phone)
• Performance/results-based bonus

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