IT Service Desk Support

หน้าที่และความรับผิดชอบ

• Provide first-level technical support via phone, email, chat, or ticketing system.
• Log, categorize, and prioritize incidents and service requests in the ITSM system.
• Perform basic troubleshooting for hardware, software, printers, email, VPN, and connectivity issues.
• Guide users through step-by-step resolutions using knowledge base articles and remote support tools.
• Escalate unresolved incidents to appropriate Level 2/3 teams or vendors based on defined escalation paths.
• Monitor ticket queues and follow up with users to ensure timely resolution and service quality.
• Document solutions, FAQs, and workarounds to contribute to the knowledge base.
• Support user onboarding/offboarding (e.g., account creation, laptop setup).
• Provide status updates and maintain clear communication with users throughout ticket lifecycle.
• Assist in incident response coordination during major outages or security alerts.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Male or Female age of 23-30 year.
• Diploma or Bachelors degree in IT, Computer Science, or related field.
• Experience 1-3 years in a technical support or IT helpdesk environment.
• Familiarity with Windows, MS Office, Active Directory, Cloud remote support tools (e.g., TeamViewer, AnyDesk).
• Experience with ticketing tools (e.g., ServiceNow, Zendesk, FreshService).
• Basic understanding of networking (IP, DNS, DHCP), email (Outlook/Exchange), and VPN usage.
• Excellent communication and customer service skills.
• Contract 1 Year. (renewable)

สวัสดิการ

• ตามข้อตกลงของบริษัท

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