System Administrator (O365 Skill)

หน้าที่และความรับผิดชอบ

• Handle and resolve escalated issues related to Microsoft 365 services from Tier 1-2 support
• Perform basic support &troubleshooting for Outlook, Teams, OneDrive sync, SharePoint online, Intune, and Azure AD.
• Support user onboarding/offboarding tasks, including license provisioning and email setup.
• Manage and support MFA registration, password resets, and conditional access issues.
• Manage, monitor, and support a Hybrid cloud environment and Windows 10/11 and mobile device endpoints across the organization.
• Maintain Firepower Firewall and Palo Alto Firewall, including setting security policies and troubleshooting
• Collaborate with Microsoft Support and the related team to resolve complex incidents and service disruptions.
• Assist in reviewing alerts from Microsoft Defender for Endpoint and escalate when needed.
• Develop and maintain internal Knowledge Base articles and user documentation.
• Provide training and technical guidance to Tier 1 support teams and end users.
• Coordinate with Security and Infrastructure teams to ensure system stability, endpoint security, and compliance with organizational standards.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Male or female, 30-40 years of age
• Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
• 4-5 years of experience in IT Support, System Administration, or Microsoft 365-focused roles.
• Hands-on expertise in Microsoft 365 services: Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory.
• Proficient in Microsoft Endpoint Manager (Intune) for mobile and Windows device management.
• Experience with Microsoft Defender for Endpoint: threat protection, attack surface reduction, and security baselines.
• Ability to work flexibly
• Can communicate in English
• Service-minded and interpersonal skill is a must

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• ประกันสุขภาพ
• เงินโบนัสตามผลงาน
• ประกันสังคม
• ตามข้อตกลงของบริษัท

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