Customer Service Manager

หน้าที่และความรับผิดชอบ

• Responsibilities: • Develop and implement customer service policies and procedures • Define and communicate customer service standards • Ensure the necessary resources and tools are available for quality customer service delivery • Review customers’ hot buttons to be resolved on time manner • Track customers’ hot buttons resolution • Manage customer escalation to resolve customer issues if any • Manage and guide team on demand change management through Anaplan • Collaborate with Sales and Account Managers of their respective accounts/Sales region to understand the business requirements and expectation • Co-ordinate and support customer service projects and initiatives • Develop strategic customer Service support solutions to achieves customer loyalty and growth in revenue from existing customer base • Identify and address staff training and coaching needs • Manages alignment of customer expectations to achieve best customer satisfaction

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Male/Female Age 30-40 years old • Bachelor degree or Master Degree in Marketing, Business Administration, IT Business, Computer, or related fields • 3-5 years’ working experiences in Customer Service in Management level • Have knowledge in Website, Google, YouTube, Line@, Facebook, and Email Marketing will be the advantage but not a must • Good command in English both written & spoken will be an advantage including business negotiation, presentation and interpersonal skills. • Outstanding ability to think creatively with great analytic and problem solving skill aiming to customer satisfaction. • High level of integrity, self-motivation, and time management with goal and deadline orientation mindset. • Good interpersonal and communication skills. • Good in PC skill (Excel, PowerPoint, etc) • Good and fast pace self-learner • Good at time and task management • Enjoy self-development • Enjoy work as a team • Work Well Under Pressure • Analytical Thinking • Problem Solving • Preferably with production & materials planning knowledge in relevant industries.

สวัสดิการ

• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

พร้อมพงษ์

เพชรบุรี

มักกะสัน

ไม่มี

ไม่มี

การเดินทางเพิ่มเติม : ไม่ระบุ