Support Manager (Rama 9)

หน้าที่และความรับผิดชอบ

• • To support overall image of all service incidents either personally or via the Helpdesk, through to successful completion and user satisfaction • To support for improving the incident management process for Service desk & Monitoring Team • To regularly review overall performance and trends in response to incidents of all types as well as staff performance and attitude. • Then, provide recommendations to the Incident Manager for further improvement • Perform overall Document Control, quality assurance activities related to document management/ Report, KAIZEN activities • for better performance of the whole team. • Assist Manager to control overall operations day-to-day for serious problem that Incident Manager cannot handle by themselves. • Manage workload of each staff to be most proper. • Responsible for the quality and reliability of daily operation and issues related document. • Perform other functions or projects, which may be assigned by HD Manager or Management.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Age between 28 to 40 years old. • Male / Female • Bachelor degree of Computer Engineering, Computer Science, Information Technology, or Business Computer • Experience between 7 to 15 years. • At least 6 years’ experience in Operation management or has related experience similar with the function as first line & 2nd line support or helpdesk field. • Has a degree related to Computer field, Information Technology; or, has related experience from previous employment. • Creative idea in creating, revising, as well as controlling all operation and related document in timely manner. • Known basic skill NW & Application support • High level of problem solving skill; ability to visualize a problem or situation and think abstractly to solve it. Good Experience in troubleshooting. • High level of management skill; ability to lead/manage Help Desk group under his/her supervision to follow the same direction. • Good attitude, friendly presence and helpful; good interpersonal skills, acceptable manners and ability to work well with others • Ability to work responsibly with or without direct supervision. • Good in English communication.

สวัสดิการ

• ประกันสังคม
• เงินโบนัสตามผลงาน
• ตามข้อตกลงของบริษัท
• มีเวลาการทำงานที่ยืดหยุ่น
• ทำงานที่บ้าน
• ค่าทำงานล่วงเวลา
• ค่าตอบแทนพิเศษ
• สิทธิการเบิกค่าทันตกรรม

สวัสดิการอื่นๆ

• ค่ามือถือและค่าคอมพิวเตอร์

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การเดินทาง

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สามย่าน

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