IT Helpdesk - Monitoring Teams

หน้าที่และความรับผิดชอบ

• Provide monitoring and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts.
• Respond to users’ concerns via telephone, e-mail, facsimile, or video conference promptly and efficiently
• Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Info.
• Maintain reasonable discipline and decorum in the Help Desk area
• Perform other functions or projects, which may be assigned by upper level

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Bachelor's degree in Computer Science, Computer Engineer, or Information Technology and Business Computer
• Experience between 1 - 5 years (New graduated is welcome).
• Experience in IT Support, Call Center or other related fields.
• Experience in telephone support of external customers in resolving the specific problems will be advantage.
• Experience with Microsoft Operating Systems and IT Applications.
• Strong abilities to analyze and prioritize issues for problem's resolution (troubleshooting)
• Good understanding and appreciation of information technology
• Network & INFRA (Server related etc.) knowledge will be the advantage.
• Flexible to working hours (Can work during weekend / public holiday and rotation shifts) is a must.
• Good command in English.
• Good presentation skill.
• Good communication and negotiation skill
• Good service mind and good common sense.
• Good logical thinking
• Good problem solving and Initiative.

สวัสดิการ

• ประกันสังคม
• ตามข้อตกลงของบริษัท

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