ผู้จัดการธุรกิจร้านอาหาร PANDA SUKI - (GM)

หน้าที่และความรับผิดชอบ

• Reporting to the Area Coach, the Restaurant General Manager manages a Panda Suki restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence. The Day-to-Day: Build People Capability • Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others • Recruit and equip high quality operators to deliver great customer experiences • Build a healthy and robust bench of developed and capable Managers and Team Members • Leads performance management process for all employees in their restaurant • Lead by example – be a culture champion and live by Panda Suki HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful • Leverage culture and people capability to fuel brand performance • Provides leadership and coaching, developing Manager’s and Team Members Deliver a Consistent Customer Experience • Ensure complete and timely execution of corporate & local marketing programs • Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team • Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $500k - $2.0m restaurant with average daily transactions of 500-800 • Ensure local health and safety codes, and company safety and security policies are met • Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards • Utilizes insights from customer programs to help elevate the customer’s experience and meet Taco Bell’s customer satisfaction targets • Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback • Builds SMART action plans to resolve issues in their restaurant • Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits • Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions • Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards • Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged • Ensures that facilities and equipment are maintained to Panda Suki standards; coordinates facility upgrades or equipment replacement • Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets • Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements Is This You?

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• High School minimum, University Degree Preferred • 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility • Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills • Strong interpersonal and conflict resolution skills • Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability • Strong analytical/decision-making skills • Basic personal computer literacy • Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards • Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business • Provides leadership and coaching for each employee in their restaurant • Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees • Proven ability to drive customer satisfaction, financial performance and employee satisfaction . ดูแลภาพรวมธุรกิจ . ดูแลการขยายสาขา . ดูแลบริการองค์กรทุกสาขา ภายในธุรกิจ . ดูแล สร้างสรรค์ คิดโปรโมชั่นทุกเดือนของธุรกิจ ทุกสาขา ขยัน ซื่อสัตย์ มีความตั้งใจในการทำงาน มีความมุ่งมั่นในการทำงานให้ไปถึงยอดขาย ที่มุ่งหวัง และแนวคิดในการนำเสนอ พร้อมความสำเร็จ

สวัสดิการ

• ประกันสังคม
• ค่าทำงานล่วงเวลา
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

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