Night Manager / Duty Manager (Rama9)

หน้าที่และความรับผิดชอบ

• - To obtain and account for the correct room revenue. - To ensure that all room rate, guest data is posted and correct into the hotel property management system. - To account for all rooms related rebates for the day. - To identify and correct any errors. - To ensure that all room discrepancy is check and follow-up. - Anticipate guest- s need through observation and offer prompt, efficient service either personally or through effective communication with other associates. - To ensure that pending balance/posting master account is follow up the payment to avoid bad debt. - Closely check and monitor guest account cash deposit to avoid high balance and credit limited. - Align working practices and conduct with hotel; consistency strive to meet and exceed the expectations of both internal and external guests - Work closely with Senior Guest Service Manager / Assistant Guest Service Manager to achieve the maximum standards and best level of coordination in guests services to the comfort and well-being of the guest. - Be fully conversant with the Emergency Plan of action. - Constantly seek to improve business results with new procedures, methods and policies and make recommendations to Senior Guest Service Manager/ report and manage incidents, accidents, loss and /or damage to person and property within the premises. - Maintain vigilance over the security of the hotel and liaise with the security department accordingly. - To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. - Compile analysis of guest- s comments and feedback during their stay. - Ensure that the front desk and public are kept neat, tidy and clean at all the times. - Follow-up calls to be made to all new arrivals and maintain a close rapport with all in house guests. - Prepare and handle all correspondence circulars to in-house guests. - To organize & maintain the resident lounge. - To oversee the Club house and Resident lounge. - Performs any other duties as may be assigned from time to time. - Maintain the Guest Service cash float for the refund of security deposits. - Provide sufficient and adequate training to staff from time to time. - Must also conduct daily briefing to the staff. - To conduct daily pre-shift briefings to employees on rooms occupancy, arrival & departures, functions / event and special attention that is needed. - To assign responsibilities to subordinates implementing Multi-Tasking principle and to check their performance periodically.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

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สวัสดิการ

• ประกันสังคม
• เงินโบนัสตามผลงาน
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

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พระราม 9

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