Desktop Engineer (IT Help Desk)

หน้าที่และความรับผิดชอบ

• Duties and Responsibilities: - On-site and/or remote analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommending and implementation of corrective solutions - Install, configure, test, maintain, monitor and troubleshoot end-user systems, phones, and related hardware and software to meet desktop service levels - Design and develop standards for use by the Desktop Support group - Maintain and monitor SCCM back end environment (images, software packages, etc) - Develop and deploy software packages - Actively participate and proactively document knowledge base guides for common trouble areas - Light system administration tasks in Microsoft Active Directory - Assist in the maintenance and inventory of all equipment, consisting of but not limited to PCs, monitors, laptops, printers and other components - Communicate application problems and issues to management, development teams and end users - Assist with other duties as assigned Qualifications - Strong knowledge of PC and laptop hardware - Strong knowledge installing, troubleshooting operating systems (Win XP/7/10), Microsoft Office (office, outlook, excel, etc), Java, Adobe, and other software in a networked environment - Strong experience using remote tools to support remote end users and systems - Strong knowledge of SCCM or similar OS deployment tools. - Strong knowledge of Lync and Video Conferencing technologies (Zoom, etc) - Strong knowledge of Android and IOS support - Strong understanding of IT network and server technologies - Good knowledge of ITIL and familiar with Help Desk Software - Working knowledge of Win8 and Win10. - Excellent analytical, troubleshooting and problem solving skills - Strong written and verbal communication and customer service skills - Quick learner, can understand and apply existing and new technologies - Ability to lift and/or move up to 50 pounds of materials. - Experience working in a team oriented, collaborative environment Experience - A+ Certified - Powershell Scripting desired - Light project management skills preferred

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• BE or BS in IT

สวัสดิการ

• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

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