Customer Service Executive

หน้าที่และความรับผิดชอบ

• Job Description • Manage the administrative and production-related processes. • Prepare production orders through provided internal software, devise Excel plans, ensure good time management and follow up on production matters. • Receive orders and operate sales order processing in the system through via Instagram, Facebook, Whatsapp, Line@, Website, Email, and Phone Call. • Must have ability to communicate effectively, both English and Thai. • Ability to think quickly and logically to ensure expedient response to customer inquiries • Must have strong organization skills • Enter information into multiple screens while listening to information from customers • Monitor Inventory. • Prepare and provide customers price or quotations and suggestion/advice with effectiveness and proper mode of services in 10-20mins to meet customer’s requirements and needs. • Handle customer complaints and disputes. • Monitor and control shipments schedule to meet of customer requirements. • To coordinate for the shipments and report customers on up-to-date shipment status. • Coordinate with customer service team and other colleagues involved for document process, costs and billing. • To enhance customer’s relationship, manage and expand the business with existing customers, basically the combination of sales and customer services functions. • Support, control document, using the internal system and software to process customer orders, including: Open Order Management, Order Confirmations, Collecting Sales Data daily, Payment Transaction Confirmations, Shipment Planning, Inventory Management, • Inform senior managers and necessary departments on important details and updates weekly. • Prepare monthly progress reports for company directors through Email, Personal Meeting, Skype Meeting, Webinar. • Efficiently organize and execute all professional responsibilities and tasks. Qualifications • Be able to work immediately is preferred. • At least 1-year working experience in a customer service related function. Sales 2-years will be advantage. • Microsoft Office (Excel is a must), Skype, WhatsApp, Line@, Instagram, Facebook Page knowledge essential. • Be able to learn and work on internal software. • Excellent command of speaking and written in English and Thai. • Strong communication, problem-solving skills interpersonal skills. • Having a strong service mind, positive thinking and can do attitude. • Enthusiastic and adaptable. • Flexible office hours but need full time availability. • Able to work in shifts and work on weekend / public holiday.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Be able to work immediately is preferred. • At least 1-year working experience in a customer service related function. Sales 2-years will be advantage. • Microsoft Office (Excel is a must), Skype, WhatsApp, Line@, Instagram, Facebook Page knowledge essential. • Be able to learn and work on internal software. • Excellent command of speaking and written in English and Thai. • Strong communication, problem-solving skills interpersonal skills. • Having a strong service mind, positive thinking and can do attitude. • Enthusiastic and adaptable. • Flexible office hours but need full time availability. • Able to work in shifts and work on weekend / public holiday.

สวัสดิการ

• ประกันชีวิต
• ประกันสุขภาพ
• เงินโบนัสตามผลงาน
• ประกันสังคม
• สิทธิการเบิกค่าทันตกรรม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

หมอชิต

ลาดพร้าว

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การเดินทางเพิ่มเติม : สถานที่สำนักงาน : 1/3 HK. Vogue at Venice di Iris Entrance1 Watcharapol 2/7 Tharleang Bangkhen Bangkok 10220