Guest Relations Officer

หน้าที่และความรับผิดชอบ

• BASIC FUNCTION: To provide information, take orders and dispatch services through the use of a computer terminal, console, pagers or two-way radios or any future technological equipment. To collect and monitor data regarding customer requests, comments and complaints. DUTIED AND RESPONSIBILITIES: 1. Handle guest and administrative message service 2. Up-sell hotel services, use guests’ name, verify requests and maintain a positive “can-do” attitude and tone of voice at all times 3. Do the inventory control and issuance of keys, radios and pagers 4. Log telephone repair and emergency reports with appropriate tracking codes in computer 5. Provide callers with hotel information and maintain and update information files 6. Be familiar with, inspect, and maintain all Guest Services office equipment 7. Be able to use pagers, radios and two way communications systems 8. Prepare all Guest Services reports 9. Assist and process all in-house requests and needs from all departments 10. Perform any additional tasks to ensure that any needs that directly or indirectly affect the guests are met 11. Knowledgeable and handle special requests, selling of amenities and catering, arrival and departure patterns 12. Help to develop guest history profiles, coordinate tracking of inventory and proper storage and pick up of equipment 13. Keep abreast of current information 14. Perform concierge duties such as booking tours and transportation, giving directions, hotel information, restaurant information, etc

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• 1. Bachelor Degree in any field 2. Minimum 3 – 5 years of experience in similar position preferably in hospitality business 3. Proficiency in English and computer literate 4. Good health, mature and pleasant personality and neat appearance 5. Able to cope with pressure

สวัสดิการ

• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

ไม่มี

ไม่มี

ไม่มี

ไม่มี

ไม่มี

การเดินทางเพิ่มเติม : ไม่ระบุ