Front Office Manager (CEM +Security)

หน้าที่และความรับผิดชอบ

• * Maximizes occupancy and average rate at all time. * Closely coordinates room availability with the Director of Sales. * Maintains a good relationship with travel agents and tour operators. * Coordinates with in-house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time. * Answers inquiries pertaining to hotel policies and services. * Handles guest complaints professionally. * Arranges for special services. * Ensures high standards of service at all time. * Maintains good relationship with guests and staff. * Reviews arrival lists and pre-set the VIP guests with GM and OM. * Makes decisions regarding over-booking based on the hotel policies and standards in consultation with GM. * Participates in yearly forecasting and budgeting with senior management. * Observes and analyzes competitive hotels. * Prepares reports as required. * Supports and determines training programs and prepares an annual training plan. * Works with Human Resources Manager to have an active ongoing training plan in progress. * Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns. * Analyzes revenue and expenses results monthly. * Assists in recruiting and selecting staff. * Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints). * Ensures daily manager log-book is maintained. * Reviews VIP and arrival lists and provide priority to Dusit Gold loyalty member. * Monitors credit policies and audits daily credit report on guest rooms where needed. * Holds monthly, staff meetings with minutes taken and submitted to concerned persons. * Develops employee recognition programs for his/her operating areas. * Complies with company policies and standards. To be familiar with emergency procedures of the hotel. * Performs other duties as assigned by supervisor. * Interacting with clients, guests, and VIPs in the lobby. Making sure guests- are satisfied with the hotel services and provide immediate resolutions or assistances.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• * Minimum education of Bachelor degree in Hotel Management or relevant discipline. * Minimum of 3-5 years in Front Office experience in a similar capacity preferably in a 4-5 star class environment. * Knowledgeable in Front Office Operations and PMS Systems. * Have excellent English communication skills both in written and spoken. * Possess professional disposition with excellent interpersonal skills

สวัสดิการ

• ประกันชีวิต
• ประกันสุขภาพ
• ประกันสังคม
• ค่ายานพาหนะ
• ตามข้อตกลงของบริษัท
• เงินโบนัสตามผลงาน
• สิทธิการเบิกค่าทันตกรรม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

ไม่มี

สามย่าน

ไม่มี

ไม่มี

ไม่มี

การเดินทางเพิ่มเติม : ไม่ระบุ