Area Manager [BKK]

หน้าที่และความรับผิดชอบ

• o Manage and oversee the daily operations of passport enrollment sites in the Bangkok region.
• o Ensure KPIs related are met.
• o Ensure all staff are trained and compliant with procedures, process flow, and quality standards.
• o Supervise and lead a team of enrollment site managers and operators.
• o Provide guidance, training, and performance reviews for team members.
• o Foster a positive work environment and motivate employees to deliver excellent customer service.
• o Ensure high levels of customer satisfaction by addressing concerns, complaints, and providing solutions.
• o Develop strategies to enhance the customer experience at passport enrollment centers.
• o Analyze and review operational processes to identify areas for improvement.
• o Implement new processes and systems to enhance efficiency, reduce wait times, and improve accuracy.
• o Ensure all activities comply with government regulations and internal policies.
• o Monitor, maintain accurate records of all passport enrollments.
• o Prepare and submit regular reports on operational performance, customer feedback, and any challenges faced.
• o Manage the area’s budget, ensuring that resources (staff, equipment, materials) are efficiently utilized.
• o Forecast needs for manpower, equipment, and other resources based on demand.
• o Work closely with other departments, such as IT, IVVQ, security, and administration, to ensure seamless operations and coordinate with MOFA head officer and other local authorities when necessary.
• o Act as the point of escalation for operational issues, troubleshooting any technical or process-related problems.
• o Address and resolve any issues related to customer dissatisfaction or operational delays.
• o Build and maintain positive relationships with MOFA head officer and MOFA on site, including service providers etc.
• o Represent the organization at public events or meetings related to passport services

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• At least 3-5 years in management, preferably in customer service, or related fields.
• Strong leadership and management skills.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in Thai and English (spoken and written).
• Microsoft office, communication skill etc.

สวัสดิการ

• สิทธิการเบิกค่าทันตกรรม
• ทำงานสัปดาห์ละ 5 วัน
• ค่าตอบแทนพิเศษ
• ประกันสุขภาพ
• เงินโบนัสตามผลงาน
• ค่าใช้จ่ายในการเดินทาง
• ประกันสังคม

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การเดินทาง

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การเดินทางเพิ่มเติม : ไม่ระบุ