Team Leader

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• รบกวนคลิกลิ้งก์นี้ และสมัครผ่านทางลิ้งก์นี้ได้เลยค่ะ https://workmate.bamboohr.com/jobs/view.php?id=22 Workmate delivers a ready-made workforce for our clients to plug in when their demand surges. Workmate is always at the cutting edge of creating a better way to work. During this Covid time Workmate is revolutionising ‘Work From Home’, providing a ready made remote workforce for clients that require admin, data entry and dispatching services. If you have experience in the Business Process Outsourcing space, and you are looking for a new challenge to help build the largest remote workforce in Thailand, then this is for you. You will work with one of our top clients, responsible for ensuring that all client requests are being fulfilled with the highest quality workers. Your job is to manage your own team of workers, keeping them engaged by being their support channel and champion and make sure that KPI’s are reached on a day to day basis. This involves using data and your high level of human intuition. You will report in to the Project Manager on a day to day basis, as well as provide weekly updates directly to the client. Key Responsibilities: Ensure all workers understand the value of Workmate, and mitigate any worker issues that may arise (such as payments or help using the app) Scheduling worker’s shift based on clients feedback, including finding substitutes for workers who are taking leave, ensuring we are at 100% fulfilment rate each day Manage and report attendance via internal communication channel (Slack) using our standard procedures, with detailed reasons of all no-shows. This may include working with the clients manager to reconcile daily attendance Implements and enforce systems, processes, policies and procedures. Monitor day-to-day activities of the remote workforce and provide feedback to the Project Manager. Track team performance, specifically to analyze the successful completion of short and long-term goals Key Requirements Possess a minimum of Bachelor's Degree Good command of written and spoken English Strong communication skills to both internal and external stakeholders Willing to do shifting schedules Ability to lead, motivate and drive team performance, in addition, to create positive work environment and encourage friendly competition

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