IT Service : Bangna

หน้าที่และความรับผิดชอบ

• Helpdesk Side – The OTS shall: a) Accepts and handles customers request and inquiry and recommend solutions that aims towards satisfaction of customer needs. b) Identifies problems to provide a need-based solution c) Daily updates status of all pending customer’s complaint by checking accomplishment of concern department/section. d) Ensures that receive calls are attended by coordinating cases to responsible employees. e) Prepares customer call documents and endorse such form to assigned technicians Technical Side a) Provide technical support to Fulfill SLA of tickets assigned to PC operations. Provide desk side support to users if Helpdesk cannot resolve problem. b) Perform minor repairs of desktops, notebooks, printers and other replaceable accessories as allowed by warranty or existing agreements. Major repairs will be handled by existing service centers and will be paid by the CUSTOMER. c) Liaise with vendors on warranty fulfillment, parts replacement, and delivery. d) Support PC deployments, movements, pullouts, disposal & provide services for cabling from PC to network port outlet e) Install, test, and/or upgrade operating systems and/or applications approved by the CUSTOMER. f) Perform preventive maintenance on all office PCs and notebooks depending on available schedule. Maintenance include physical cleaning, upgrading of software, drivers and firmware. PC-based equipment maintenance will be on a need basis only. The CUSTOMER will provide consumables needed in cleaning. g) Manage spares, software licenses, and installation media. Provide monthly report on spares usage and track replenishment. h) Hardware troubleshooting and problem isolation i) Rectification of any fault found and recommends any action for optimum performance of the equipment. j) Assist in general IT support requirements within the expertise of the Stationed Technical Support. k) The CUSTOMER may assign additional tasks from time to time but within the expertise of the Stationed Technical Support Working: Monday - Friday 8.00 - 17.00

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• 1. Male age not over 35 years old 2. Degree qualified in an IT related subject. 3. 2+ years of working experience in IT Support filed 4. Strong background in Operating systems & Network 5. Able to work independently and possess strong analytical and problem solving skills 6. Good command of both written and spoken English. 7. Good command relations and communication skills. 8. Start work immediately

สวัสดิการ

• ประกันสังคม
• สิทธิการเบิกค่าทันตกรรม

สวัสดิการอื่นๆ

• กองทุนทดแทน เงินช่วยเหลืองานศพบิดามารดา ฯลฯ

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

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พระราม 9 / พระราม 9

มักกะสัน

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การเดินทางเพิ่มเติม : ไม่ระบุ