Technical Support

หน้าที่และความรับผิดชอบ

• Job description We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Moreover, technical support needs to talk to both internal and external stakeholders directly, as well as create written documentation, requiring excellent written and verbal communication. Responsibilities Responsible for basic troubleshooting, escalation of unresolved issues and follow up to technical team (based in India). Coordinate with technical teams (based in India) in troubleshooting and resolving issues to conclude root cause to avoid it happening again. Monitor, update and maintain application systems to ensure that systems are working as operational. Serve as the first point of contact to support those seeking technical assistance. Provide prompt and accurate feedback to both internal and external stakeholders e.g. business units, agents. Refer to internal databases or external resources to provide accurate tech solutions. Ensure all issues and their resolution are properly logged and documented. Prepare accurate and timely reports. Determine the best solution based on the issue and details provided by stakeholders. Follow-up and update stakeholders status and information. Troubleshoot, diagnose, and resolve technical software issues. Suggest improvements on procedures.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Qualifications Bachelor's Degree in Computer Science, Information Technology or related. Good knowledge of database systems management software, Jira, and Logging Software At least 2-3 years of experience working in technical support roles. Good written and verbal English communication. Strong investigation and problem-solving skills with an ability to troubleshoot and identify root causes of software and infrastructure problems. Understanding of coding, programming languages, SQL is an advantage

สวัสดิการ

• ประกันสังคม
• ประกันสุขภาพ
• สิทธิการเบิกค่าทันตกรรม

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