Customer Service Trainer (Relocation)

หน้าที่และความรับผิดชอบ

• Trainer will conduct a process training for new hires and bite-size learning for existing staff
• Checker of details to be uploaded in knowledge-based Live Chat system
• Handling of Live Chatbot learning
• Trainer to ensure that all the training materials are updated before the training starts
• Need to ensure that training timeline and plans are followed throughout
• Promote a safe environment for agents to share any of their feedback for continuous improvement of the training SOP/materials/plans
• To work with Operations Team in preparing the plans for the on-the-job training of new joiners
• Trainer to assist in developing a bite-size training that will be applied to all the regions
• Take ownership in creating internal initiatives with training deputy and communicate requirements and timelines to reporting manager
• Assist training manager with Training Needs Analysis (TNA)
• Performs other duties as assigned

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Strong attention to details
• Strong presentation and interpersonal skills
• Customer service training background is preferred
• Can work well individually and in a team
• Well accustomed to the principles of effective learning
• Work closely with team members to ensure tasks are completed
• Highly independent, excellent time management and administrative skills
• Proficient in Microsoft Office (Excel, PowerPoint, Word, etc.)
• Has at least 2 years work experience as a process trainer
• Proficiency in English
• Willing to relocate to oversea
• May need different timing depends on Ops request for training. But usually will have weekend off, work hour 9am-7pm

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• เงินโบนัสตามผลงาน

สวัสดิการอื่นๆ

• Salary negotiate (base on qualification/experience).
• Food allowance
• Accommodation provided (For employee base in oversea)
• Twenty-five (25) days of Annual Leave in a year.
• Bonus will be given every 3 months based on performance (KPI).
• Medical allowance.
• Gym membership coverage.
• Increment after probation period.
• Birthday Angbao
• Annual festival celebrations and gifts.
• Outstanding career advancement opportunities await you.
• Friendly working environment.

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

ไม่มี

ไม่มี

ไม่มี

ไม่มี

ไม่มี

การเดินทางเพิ่มเติม : Willing to relocation to oversea (เปิดโอกาสสำหรับไปประจำที่ต่างประเทศ)