Customer Service (Luxury Brandname)

หน้าที่และความรับผิดชอบ

• - Assists customers by making notes of and passing along customer suggestions or requests and performing other tasks in every way possible to enhance the shopping experience - Respond to customer inquiries through various channels such as phone, email, and online platforms. - Help and support customers on a daily basis to ensure operations run smoothly. - Provide excellent customer service to our customer base. - Maintain good relationships and community-building efforts. - Monitor various company communication channels including call center, social media, web inquiries, and respond appropriately in a timely manner. - Gather feedback, observe front-line issues such as booking cancellation reasons. And report promptly to the supervisor. - Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people - Answers the telephone and chat promptly and provides friendly, helpful service to customers who call. - Accurately selects products ordered online by customers. - Selects the highest quality products. - Adheres to company policies and standard operating procedures. - Cooperate with internal teams; Operations Supervisor, Client Success Specialist, Price Specialist, Marketing, Sales, Stock, Boutique Representative, and other related teams to solve customer problems and provide appropriate solutions or alternatives, and then follow up to ensure resolution in accordance with Service Level Agreement. - Anticipate customer needs, potential problems and seek out ways to enhance customer service processes so that to increase customer satisfaction and win customer's hearts. - Get requirements from customers and summarize those requirements for Operations Supervisor and Client Success Specialist. - Handle customer complaints calmly and keep a record of customer interactions, transactions, comments, and complaints. - Create and update databases and records of the customers - Suggest and negotiate with the customer to enhance sales - Follow up with customer needs and collect useful information on their wishlist e.g. retention plan - Make appointments with customers and visit customers when required e.g. at boutique - Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• ไม่ระบุ

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• มีเวลาการทำงานที่ยืดหยุ่น
• ประกันสุขภาพ
• ค่าทำงานล่วงเวลา
• เงินโบนัสตามผลงาน
• ประกันสังคม
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

อ่อนนุช / อุดมสุข / บางนา

ลำสาลี

หัวหมาก

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การเดินทางเพิ่มเติม : ไม่ระบุ