Sales or Patient Representative

หน้าที่และความรับผิดชอบ

• Support prospective patients via phone, email and chat channels.
• Conduct outbound qualification/sales calls to prospects (prospective patients who have registered interest to learn more) to assess and nurture interest.
• Collect detailed patient notes and medical history/information, then work with our doctors to arrange consultations, follow up treatment plans, pricing quotations, and patient registrations.
• Present accurate and in-depth details and comprehensive understanding of treatments, protocols, and personalised pricing plans to prospective patients.
• Occasionally work with Verita marketing team to ensure patient enquiries are processed efficiently through to patient registration, and all relevant CRM data is captured accurately along the journey.
• Communicate with relevant stakeholders including the Management Team, and Verita marketing team for all issues concerning international patients and prospects.
• In collaboration with Customer Service Team, admit/register patients to the clinics and ensure everything is smoothly organised for them, including pre-admission introduction, visa, insurance, hotel, transportation and/or fast track service booking.
• Help patients throughout their journey from the moment they enquire until they complete their medical treatment, whilst creating meaningful interactions with patients to ensure high levels of satisfaction.
• Collect feedback from patients on their experience and relay it to General Manager and Medical Director to enable learn and continual improvement of service levels.
• Work with other Sales/Patient Representatives to ensure smooth services delivered.
• Report against progress to the Management Team on a regular and consistent basis.
• Report problems to the Management Team as and when they happen.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Excellence in English communication skills
• High level of interpersonal and customer service skills
• Detailed oriented
• Able to work as part of a team and independently
• Experience in a sales role of at least 1 year with an excellent service mind/ Targeting Foreign Customers

สวัสดิการ

• ตามข้อตกลงของบริษัท

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