Customer Relations

หน้าที่และความรับผิดชอบ

• • Develop highly professional customer relationships with the patients.
• • Drive customer satisfaction and growth and ensure the delivery of successful patient journey by providing a five-star service at all times and understanding the patients’ needs as well as ensuring sound decisions are being made.
• • Manage all bookings and scheduling for all patients, such as providing necessary introduction prior to their arrival to the clinic, and making required bookings, for example hotel, transportation, and fast track service.
• • Ensure smooth registration process for the new patients.
• • Provide first class concierge service and follow procedures efficiently and effectively.
• • Serve as a liaison while being solely responsible for coordinating with internal teams, hospitals, doctors, patients and their families, and other external parties on any issues/matters relating to the patients as necessary for the whole duration of their programme as well as for follow ups and when required.
• • Report against progress and on any patient’s issues, concerns, complaints and any other patient related matters or incidents to the Medical Director and General Manager as and when it happens or on a regular and consistent basis.
• • Maintain daily patient log and ensure its accuracy.
• • Be able to respond to all inquiries and requests for information from prospective clients on all products/services including cancer treatments, cancer prevention and integrative wellness.
• • Remain current on all aspects of our products and services including standard protocols, procedures and benefits, and any changes;
• • Prepare invoice, handle payment (cash, credit card, bank transfer) and issue receipt.
• • Prepare weekly and monthly invoice and receipt report as well as individual patient’s account report for the General Manager.
• • Handle other tasks and duties as reasonably assigned by General Manager and/or Medical Director.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Excellence in English communication skills
• High level of interpersonal and customer service skills
• Detailed oriented
• Able to work as part of a team and independently

สวัสดิการ

• ประกันชีวิต
• ประกันสุขภาพ
• ค่าทำงานล่วงเวลา
• ประกันสังคม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

ห้าแยกลาดพร้าว

พหลโยธิน

ไม่มี

ไม่มี

510555

การเดินทางเพิ่มเติม : ไม่ระบุ