Service Engineer (Robotics)

หน้าที่และความรับผิดชอบ

• Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end of life services, replacements, etc.) Investigating customer needs through professional consulting. Providing technical consulting and specialist assistance on Service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions Determining effective Service applications, equipment, and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively Managing customer relationships and maintains regular contacts with key customers. Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are met and business opportunities utilized for Service growth. Conducting specialist support and advisory service for Sales team Preparing all required technical documents and reports for project contracts to be signed by the customer representative. Reporting work done in a timely manner and provided relevant technical supporting documents to the service execution teams and follows up when needed Participating in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and shares with ABB organization/management Providing technical specialist support and coordination for the Service team. Plans activities, coordinates the work of internal and external technicians and assigns them specific tasks related to Service needs. Supervising project teams and contractors at work site and monitors performance

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