[URGENT] IT Support (Contract 1 year)

หน้าที่และความรับผิดชอบ

• Provide local IT Field Services support in a self-directed manner to meet IT organization & team goals
• Handle IT infrastructure support and ensure compliance with relevant regulations, process and principles
• Handle onsite break-fix support and setup (PCs/Print devices/server/network devices/legacy phone systems)
• Work independently for other requirements such as user IT orientation training when needed
• Work independently for qualified site monthly report
• Work independently for personal computer environment troubleshooting and other software used in Trane Technology setup and installation
• Assist to check the IT room server, network equipment, UPS, air conditioners running status
• Assist the server & network team to solve the problem about the server & network failure
• Assist vendor for onsite IT tasks such as cabling project & hardware installation
• Execute defined client computing lifecycle processes, manage IT asset inventory, disposal, and IT procurement activities
• Be engaged in all IT infrastructure activities and projects assigned
• Follow requirements to complete tasks to meet short-and long-term deadlines
• Facilitate the setup of technology for office relocation
• Follow and promote defined incident management procedures including the use of standard ticket management tools
• Communicate and perform Root Cause Analysis, process improvement, risk reduction, security, and controls, change management related initiative
• Constantly seeks process improvements communicates effectively and convincingly mitigates problems, involving stakeholder

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Bachelor or equivalent degree from an accredited school, major in Information Technology
• At least three years of working experience in IT field service areas, include onsite support
• Strong ownership, interpersonal skills, commitment driven style, have good communication & proactive characteristic
• Strong sense of VIP support, good team player, have good communication, teamwork & documentation skill
• Understanding of new requirements/process, able to do follow up
• Knowledge of sever/network function is a plus
• Be familiar in Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 10, Windows 11), Microsoft Office Suites (2013, 2016, M365), Microsoft Software (SharePoint, Teams, Visio, Project, SCCM, Active Directory, OneDrive, other
• Ethical, positive mindset with good problem-solving attitude
• Ability to work with cross-functional & cross-country teams
• Ability to work as part of a virtual team & remote workforce
• Ability to communicate, speak & write in English
• Broad technical IT knowledge and awareness of industry trends
• Self-Motivated, task orientated, multitasking with prioritization, works well in teams and able to evaluate priorities
• Advanced troubleshooting skills on hardware & software (including end user computer, print device, server, network devices, video conference & telephony system)
• Able to work under stress environment, independent with minimum supervision

สวัสดิการ

• มีเวลาการทำงานที่ยืดหยุ่น
• ค่าตอบแทนพิเศษ
• ค่าทำงานล่วงเวลา
• เงินโบนัสตามผลงาน
• ค่าใช้จ่ายในการเดินทาง
• ประกันสังคม

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• ประกันอุบัติเหตุแบบกลุ่ม

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