Quality Assurance officer (Collection)

หน้าที่และความรับผิดชอบ

• - Perform daily operational tasks according to department’s control including data security and policy procedure / regulations - Check the correctness to ensure OA Supervisor team and OA Outsource Agency has performed with standard process. - Visit and Review OA Outsource Agency in collections activities to ensure they work under policy procedure and compliance. - Supervise/ Communicate OA Outsource Agency in collection processes according to collection act, guideline including following activities: OA selection, assignment, evaluate performance against standards, site visit OA audit, regulations, and ethics in order to meet business direction - Summarized OA Audit results and reporting to team management to ensure that the issues have been solved by properly and within specific timeline. - Supporting and set up the training needs. - Check the correctness and service quality via random calling customer and silent call monitoring tracking. - Review for OA commission payout monthly. - Performs day to day a variety of routine office work assignments. - Any other duties as assigned by manager

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• - Bachelor Degree in any related field or Bachelor’s degree in Business Administration, Economics is preferable - 1 year in collection experience or related field. (Fresh graduate is welcome) - knowledge of Collection systems and database is an advantage - Previous work experience in banking or related industry will be an advantage - Good computer skill and proficient in Excel, Word, Power point - Ability to handle stress situations - Good written and verbal communication skills required, detail oriented and self-motivated

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• ประกันสังคม
• ประกันชีวิต
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