Help Desk ประจำพระราม9

หน้าที่และความรับผิดชอบ

• Job Overview Responsible for coordinations between internal facility management team, other support teams, building management team and client. Being a key contact in receiving a serivce request and provide a prompt response to all parties involved to support a smooth operation in the office. Daily Task • Take feedback and request for service within workplace area and pass on informtion to specfic team member for further action plan • Coordinate with the Building Management Team (CBRE) for contractor or agency visits, and prepare required documents. • Unblock employee access card (sales team) in case of no activation for more than 30 days. • Make sure all utilities in office are in good conditions and ready to use. • Follow up with service requests to be attended expeditiously and ensure client's satisfaction. • Coodinate with team member to ensure when to standby & recheck for a Board Meeting to run smoothly. • Prepare the quotation for OT work to be submitted to client • Make sure Workplace complies with local regulations and Unilever's policies. • Record and upload information of Contractor's Work permit form into Share point. • Daily check and coordinate with suppliers for office appliance in good conditions and ready to use such as, photocopier, paper shredder. • Ensure visitors complete the health declaration form and submit to Workplace before each visit • Notify team member to double check on physical distancing under each tier of client's eastment protocol. • Coordinate with vehicle rental company to check and maintenance the board of director's cars • Manage a reservation for every contractor to attend safety training and prepare work permit documents before start working. • Ensure visitors complete health declaration form and provide 14-day timeline to MOH before each visit. • Record and update employee's vehicle license plate, issue a car parking permit sticker, receive and record the overnight parking request, manage and reserve parking for VIP guests, manage parking for delivery car, van or bus. • Coordinate with communication team for any urgent announcement. • Keep record of all service requests including information management. • Manage and record information when moving any internal assets. • Manage and coordinate the schedule of meeting room usage including snack break to be provided with housekeeping team. • Manage and record van booking request • Manage and record information when moving any internal assets. • Follow up with service requests to be attended expeditiously and ensure client's satisfaction. • Coodinate with team member to ensure when to standby & recheck for a Board Meeting to run smoothly. • Prepare the quotation for OT work to be submitted to client • Make sure Workplace complies with local regulations and Unilever's policies. • Record and upload information of Contractor's Work permit form into Share point. • Daily check and coordinate with suppliers for office appliance in good conditions and ready to use such as, photocopier, paper shredder. Coordinate with Safety team for approval of work permit documents before start working. Weekly Task • Prepare lost & found document. • Manage and booking the area for events at Town Hall on 9th floor • Coordinate and keep information up to date with MOH team for screening process of visitors and contractors. • Inform Security Team when contractors come in to work in the office space. • Coodinate with contractor or vendor to get a quotation for any repire work. • Fill out the work permit document information in the system via MS Team. • Manage a reservation for every contractor to attend safety training and prepare work permit documents before start working. • Ensure visitors complete health declaration form and provide 14-day timeline to MOH before each visit. • Ensure visitors complete the health declaration form and submit to Workplace before each visit • Notify team member to double check on physical distancing under each tier of client's eastment protocol. Monthly Task • Coordinate with vehicle rental company to check and maintenance the board of director's cars • Prepare the quotation for OT work to be submitted to client • Coordinate with board of director's secretary about important meeting preparation at U House • Provide reports on helpdesk service KPIs and the work order system on a monthly basis. • Provide a monthly report of a total number of calls taken, work order requests, work orders completed, and in what level of satisfaction to operation manager. • Provide a monthly report on manhours for working time of contractors to safety team. • Update information of board of director's car and expat van • Scan the work permit form and upload to system via MS team

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Preferred Skills • Good English proficiency both in speaking and writing • Good computer skills such as PowerPoint, Photoshop, Illustrator, Spreadsheet, Microsoft Office • Good in prioritization and prompt in responding to a request • Flexible and service minded

สวัสดิการ

• ประกันชีวิต
• ประกันสุขภาพ
• ประกันสังคม
• สิทธิการเบิกค่าทันตกรรม

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