Service Advisor

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• What to Expect Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. What You’ll Do · Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention · Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention · Accurately record issues and data into Dealer Management System. Attention to detail critical · Conduct Transactions w/ system; walk customer through correction and provide summary. · Communicate estimated completion time, regular updates and follow through on each customer vehicle. · Coordinate the detail of every vehicle prior to delivery. · Coordinate the delivery time or pick up with each customer. · Follow up with Customer on services provided; ensure they are satisfied with the work performed. What You’ll Bring · Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles · Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment · Understanding of basic automotive techniques related to repair and servicing of automobiles · Ability to follow oral and written instructions with attention to detail · Willingness to learn new and innovative automotive technologies · Establish and maintain cooperative working relationships with those contacted in the course of work to include the public · Perform detailed daily record keeping and reporting · Effectively handle multiple priorities, organize workload, and meet deadlines · Work in a team-based environment and achieve common goals · Dealer Management System(s), Outlook, and MS Office · Retail automotive service experience, preferred · Fluency in Thai and English

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