SAP Application Support Supervisor (SD Module and MM Module)

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• Job Description : 1. The 2nd line SAP supports team to resolve incidents and problems within the agreed SLAs. Review information, incidents, problems and analysis collected and escalated by the SAP Operations. 2. Primarily responsible for Handling tickets and application support to the end users 3. Writing functional specs and interacting with ABAPERS to develop any user exits 4. Training the end users and preparing end user training material 5. Evaluating the demands in talking with the customer's representatives, transforms the essence into an abstract and algorithmic business model. 6. Customizing the respective business area and making sure the system reacts in the manner according to the constraints of the requested use case. 7. Participate in the development and implementation of goals, objectives, policies, and priorities for assigned areas of responsibility; recommend and implement resulting policies and procedures. 8. Select, train, and motivate assigned SAP Support personnel; provide or coordinate staff training; work with employees to correct deficiencies, implement discipline and termination procedures.

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• <p><b><u>Qualification :</u></b></p> <ol> <li>Male / Female , 26 - 40 years old</li> <li>A Bachelor&rsquo;s degree in Management Information Systems, Computer Science, Business or related field</li> <li>Minimum 3 years professional experience in SAP support operations, including experience troubleshooting andsupporting SAP applications and operating systems.</li> <li>At least 1 year experience supervising technical SAP support staff, or any equivalent combination of training, education and experience which provides the following knowledge, abilities and skills.</li> <li>Experience gathering and documenting system requirements and documenting system functional design for business applications package solutions and related implementation issues from a functional perspective.</li> <li>Knowledge and training in Information Technology Infrastructure Library (ITIL), Software Development Lifecycle (SDLC), Six Sigma process improvement, as well as Change Management and Configuration Management best practices.</li> <li>Experience with enterprise wide system implementation, integration, interfaces and data conversion.</li> <li>Competent in the use of Microsoft Office Suite including word processing and spreadsheet, and project management tools and Visio.</li> <li>Ability to communicate effectively, verbally and in writing, to interact effectively with internal and external users, peers, and management, to clearly and concisely communicate, to develop good working relationships and use facilitation skills.</li> <li>Ability to work flexible hours.</li> </ol> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;<b>We offer an attractive compensation; benefit package and career opportunities to the successful candidate.&nbsp; Interested candidates are invited to send full resume, stating current and expected salary, and enclosing a recent photograph to the address below:&nbsp;</b></p> <p>&nbsp;</p> <div> <p align="center"><b>Berli Jucker Public Co., Ltd.</b><br> <b>Human Resources Division</b><br> 99 Soi Rubia, Sukhumvit 42,</p> <p align="center">Phrakanong, Klongtoey, Bangkok 10110<br> Tel. 02-3671407<br> <b>E-mail</b>: <b>prapaik@bjc.co.th</b></p> <p align="center">&nbsp;</p> <p align="center">&nbsp;<b>or Click &#39;Apply&#39; for Application Online</b></p> </div>

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• ทํางาน 5 วัน/สัปดาห์ (สำหรับพนักงานสำนักงาน) วันหยุดพักร้อนประจําปี 10-25 วัน สหกรณ์ออมทรัพย์ รางวัลอายุงานนาน ของขวัญวันแต่งงาน บ้านพักตากอากาศ โบนัส ประกันชีวิต การรักษาพยาบาล ทุนการศึกษาของบุตร กองทุนสํารองเลี้ยงชีพ สวัสดิการเงินกู้ยืมฯลฯ

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