Senior Systems Engineer

หน้าที่และความรับผิดชอบ

• System & Server Infrastructure: Design, install, configure, and maintain enterprise server infrastructure. Manage Windows Server and Linux Server environments. Configure and manage: Active Directory, DNS, DHCP, Group Policy, File Services, Print Services, Application Servers. Perform server performance monitoring, troubleshooting, optimization, and capacity planning. Perform server migration, upgrade, and system replacement projects. Troubleshoot hardware, operating system, application, and system-related issues. Maintain system availability and ensure infrastructure reliability.
• Virtualization: Design, deploy, and maintain virtualization environments such as: VMware, Microsoft Hyper-V, Other enterprise virtualization platforms. Configure and manage virtual machines, clusters, HA, resource allocation, and storage. Perform VM migration, backup, recovery, and troubleshooting. Optimize virtualization environments for performance, availability, and scalability.
• Backup & Disaster Recovery: Design, implement, and maintain enterprise backup solutions. Configure and manage backup systems such as Veeam or equivalent solutions. Configure: Backup jobs, Retention policies, Backup schedules, Replication Offsite backup, Backup monitoring.
• Perform backup verification and recovery testing. Troubleshoot backup failures and identify root causes. Support the design and implementation of Disaster Recovery (DR) solutions. Maintain DR procedures and documentation.
• Cloud & Data Center Infrastructure: Support cloud infrastructure and cloud-based solutions. Work with platforms such as Microsoft Azure, AWS, or equivalent cloud services. Assist in cloud migration and hybrid infrastructure projects. Configure and maintain cloud backup and disaster recovery solutions. Support data center infrastructure including servers, storage, virtualization, and related systems. Ensure proper system monitoring, security, redundancy, and availability.
• Network & Infrastructure Integration: Work closely with Network Engineers to implement integrated infrastructure solutions. Have a strong understanding of: TCP/IP, VLAN, Routing, DNS, DHCP, Firewall, VPN, Wi-Fi. Troubleshoot system and network-related issues. Support integration between servers, network infrastructure, applications, and endpoint devices. Assist in infrastructure design and technical solution development.
• Hospitality IT Solutions: Support IT infrastructure projects for hotels, resorts, hospitality groups, and commercial customers. Work with hotel technology solutions including: Guest room technology, Network infrastructure, Server infrastructure, Digital signage, Casting solutions, Centralized management systems, IT infrastructure and cloud solutions. Support integration of hospitality technology with existing customer infrastructure. Understand the operational requirements and IT environments of hospitality customers. Provide onsite technical support during hotel opening, system deployment, migration, and major infrastructure projects.
• Project Implementation: Lead or participate in customer IT infrastructure projects from implementation through completion. Review project requirements and technical specifications. Prepare implementation plans, configuration plans, and deployment procedures. Perform installation, configuration, testing, commissioning, and system handover. Coordinate with customers, vendors, subcontractors, and internal teams. Manage technical issues during project implementation. Ensure projects are delivered according to agreed specifications, timelines, and quality standards. Provide technical guidance to junior engineers during project implementation.
• Technical Support & Troubleshooting: Provide Level 2 / Level 3 technical support to customers. Handle complex system and infrastructure incidents. Perform root cause analysis and implement permanent solutions. Provide remote and onsite support as required. Support customers according to agreed SLA and service requirements. Coordinate with hardware/software vendors when escalation is required. Maintain professional communication with customers throughout the incident resolution process.
• Presales & Technical Consultation: Support the Sales and Presales teams with technical consultation. Analyze customer requirements and recommend appropriate technical solutions. Assist with: Solution design, Bill of Materials (BOM), Technical specifications, Product selection, Proof of Concept (POC), Demonstrations Technical presentations. Participate in customer meetings and technical discussions. Prepare technical proposals and solution documentation when required.
• Documentation: Prepare and maintain: Network/System diagrams, System configuration documents, Installation reports, Test reports, Service reports, As-built documents, Backup/DR documentation, Operation manuals, Troubleshooting guides. Ensure all project and customer documentation is accurate and up to date.
• Vendor & Partner Coordination: Coordinate with technology vendors and distributors for technical issues and product support. Open and manage technical support cases with vendors. Participate in vendor training and technical certification programs. Keep up to date with new products, technologies, firmware, software versions, and best practices.
• Team Leadership & Knowledge Sharing: Provide technical guidance and mentoring to Junior Systems Engineers. Review technical work and provide recommendations for improvement. Share technical knowledge and troubleshooting techniques with the engineering team. Assist in developing internal technical standards, SOPs, and best practices. Take ownership of assigned technical issues and projects.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Minimum 2 years of experience in Systems Engineering, IT Infrastructure, System Integration, or related fields.
• Strong experience with enterprise server and infrastructure environments.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Experience with backup and disaster recovery solutions.
• Good understanding of networking and IT infrastructure.
• Experience with customer-facing technical support and project implementation.
• Strong troubleshooting and analytical skills.
• Good command of written and spoken English.
• Able to travel to customer sites and work outside normal working hours when required for project deployment or maintenance.
• Experience with one or more of the following will be an advantage: VMware / Hyper-V, Microsoft Windows Server, Linux, Active Directory, Microsoft Azure / AWS, Veeam Backup, NAS / SAN / Storage, Firewall / VPN, Network Infrastructure, Microsoft 365, Cloud Backup, Disaster Recovery, Monitoring Solutions, Hospitality IT Solutions, Digital Signage, Hotel Casting Solutions.
• Preferred Certifications: VMware VCP, Microsoft Certified: Windows Server / Azure, Veeam Certified Engineer (VMCE), Microsoft Azure Administrator, AWS Certified Solutions Architect, Red Hat Certified System Administrator (RHCSA), CompTIA Network+ / Security+, ITIL Foundation.
• Relevant vendor certifications from HPE, Dell, Aruba, Microsoft, VMware, Veeam, or other technology vendors will be an advantage.
• Key Competencies: Technical - System Administration, Server Infrastructure, Virtualization, Backup & Disaster Recovery, Cloud Infrastructure, Networking Fundamentals, System Security, Troubleshooting Infrastructure, Integration.
• Professional: Problem Solving, Analytical Thinking, Customer Service, Project Management, Communication, Technical Documentation, Teamwork, Leadership, Time Management, Ownership & Accountability.
• Must have a valid driver's license and own a personal vehicle.
• Thai Nationaltity.

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• มีเวลาการทำงานที่ยืดหยุ่น
• ประกันสุขภาพ
• เงินโบนัสตามผลงาน
• ประกันสังคม
• ตามข้อตกลงของบริษัท

สวัสดิการอื่นๆ

• Travel Allowance / Per Diem Domestic travel: A daily travel allowance will be provided for business trips outside Bangkok and Metropolitan, in accordance with the company’s travel policy. International travel: A daily travel allowance will be provided for overseas business trips, in accordance with the company’s travel policy. Transportation, accommodation, and other approved business travel expenses will be reimbursed in accordance with the company’s travel policy.

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95 / ปอ 150

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