Data & Donor Services Coordinator-Thailand

หน้าที่และความรับผิดชอบ

• Job Title and Summary: The Data & Donor Services Coordinator Thailand reports to Director of Fundraising Thailand. Under the supervision of the Data & Donor Services Manager, the Data & Donor Services Coordinator Thailand is responsible for the processing of donations and input into the donor database (Raiser’s Edge), donation reporting, acknowledgement of donors and responding to donor enquiries and disputes. Key Responsibilities: 1. Donation Processing a. Perform three weekly downloads of donation data and import into database (Raiser’s Edge) b. Import bank transfers into the database (Raiser’s Edge) c. Send thank you/receipts to Thai donors d. Consolidate duplicate donor accounts in the database (Raiser’s Edge) e. Ensure cancelled recurring gifts, refunds, changes in donation amounts etc. are reflected in Raiser’s Edge 2. Donation Reporting a. Perform daily reporting for the Thai face to face program b. Perform weekly reporting for Thai advertising c. Perform monthly reporting for Thai fundraising 3. Donor Enquiries a. Respond to phone calls and emails from current and prospective Thai donors b. Assist Thai donors with cancellations/upgrades/downgrades/reactivations c. Provide refunds to Thai donors as required d. Provide support to prospective Thai donors e. Record communication with Thai donors in Raiser’s Edge 4. Donor Disputes a. Regularly check Omise, Braintree and PayPal for Thai donor disputes and resolve 5. Other Duties a. Provide support to other users of the donor management system b. Provide support to the Sponsorship Coordinator in the management of Thai sponsor data and issue resolution c. Provide Fundraising or Management team with information on Thai donors if required d. Provide leave coverage for other functions in the data and donor services team, and participate in special projects as needed.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• 1. Prior experience or aptitude in maintaining Customer Management systems 2. Intermediate MS Office Excel skills 3. Passion for and commitment to ensure data quality 4. Meticulous attention to detail 5. Problem solving skills 6. Fluency in the Thai language and a working knowledge of English

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• เงินโบนัสตามผลงาน
• ประกันสังคม
• สิทธิการเบิกค่าทันตกรรม

สวัสดิการอื่นๆ

• 19 annual holidays (including Thai National Holidays 13 days) rising to 25 days with year of service
• Annual Salary Adjustment
• Annual Service bonus
• Social Security
• Provident Fund
• Uniform

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การเดินทางเพิ่มเติม : 332 ซ.รัชดาภิเษก 36 แยก 19-4-2 แขวงลาดยาว เขตจตุจักร