Client Success Lead

หน้าที่และความรับผิดชอบ

• Serve as the primary point of contact for a portfolio of customers, building and maintaining strong relationships to ensure customer satisfaction and success
• Understand customer needs and objectives, and work with them to set goals and track progress towards those goals
• Proactively identify opportunities for improvement and make recommendations to customers on how to optimize their use of our products and services
• Serve as an expert on our products and company, providing guidance and training to customers as needed
• Escalate customer issues and concerns to the appropriate team members or departments for resolution
• Monitor customer health metrics and take action to prevent churn
• Collaborate closely with other teams within the organization, such as Sales, Marketing, and Product, to ensure alignment on strategy and execution
• Stay up-to-date on product changes and releases, and communicate those changes to customers
• Help customers get the most value out of our products by conducting regular check-ins and proactively offering assistance
• Generate reports on customer usage and success metrics, and share those reports with relevant stakeholders
• Manage customer onboarding and offboarding processes
• Serve as a champion for the customer, advocating on their behalf internally

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Minimum 1 year work experience as an Account Executive, Junior Project Manager, IT Solution Sales/Pre-sales or relevant role
• Bachelor’s degree in business administration, Sales & Marketing, Mass Communications, Computer Sciences, Information Technology or relevant field
• Experience with social monitoring platforms, digital marketing, or creative agency (marketing/advertising) desired.
• Knowledge of terminology, trends and concepts of Data and AI products are desired.
• Proficient in MS Office (Word, PowerPoint, and Excel).
• Demonstrable ability to communicate with multiple stakeholders and able to give presentation is desired.

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• ตามข้อตกลงของบริษัท

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