Customer Service - Export

หน้าที่และความรับผิดชอบ

• Liaise, confirm, and coordinate a customer's PO (purchase order) via e-mail
• Proceed with a sale contract and sale order in our in-house purchasing system and accurately input a product's code, product price, and delivery date as per each purchase order
• Coordinate with other internal departments (e.g. Warehouse, Production, Technical & Freight forwarder) as necessary in order to ensure smooth delivery and that customers’ requests are addressed accurately and efficiently
• Provide timely shipment updates to the customers and make sure their queries or concerns on each order/sell process are taken care of to ensure customer satisfaction as well as build and maintain good rapport with customers
• Payment follow-up with the customers and coordinate with the Finance department to release the blocked sale orders, payment summaries, getting CN issued, etc.
• Communicate with the Sales department or the Technical department in case of any complaints or queries from a customer
• Perform the required process if there are additional orders from existing customers
• Provide feedback, and improvement suggestions on the efficiency of the customer service process in order to prevent future problems
• Support the Sales department in relation to sale data
• Perform other duties as required or needed

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Bachelor’s or Master’s in Business Administration or a related field
• Minimum 2 years of relevant work experience (e.g. an Export Coordinator or A Sales Coordinator) are preferable
• Good command of written and spoken English
• Excellent verbal and written communication skills
• Emotionally stable and can politely handle the stressful conversation
• Excellent time management skills, strong attention to detail, ethical and a good team player
• Have a high level of a

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• ประกันชีวิต
• ประกันสุขภาพ
• เงินโบนัสตามผลงาน
• ประกันสังคม
• ตามข้อตกลงของบริษัท

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

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