Key Account Management Consultant (KAM)

หน้าที่และความรับผิดชอบ

• Provide product training to customers (shippers)
• Service customers and provide solutions to their problems including problems related to the APX platform
• Become the first point of contact for customers prior to issue submission to related parties
• Continuously keep contact with current customers to ensure the best service quality and identify key areas to improve customer experience and expand logistics services
• Liaise with the rest of the team regarding any support request from a client
• Perform proactive monitoring, system health checks, and system admin tasks to ensure that customers will have the best experiences using APX’s products and services
• Maintain a high level of product knowledge and stay abreast of new functionalities
• Perform regular reviews with senior stakeholders at the client
• Provide ongoing qualitative feedback to the team as required
• Responsible for ensuring high levels of customer satisfaction and ultimately retention
• Identify and address customer-related risks and issues and escalate internally and externally when required

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Bachelor’s degree
• 1-2 years of sales or customer service experience is preferred, but not strictly required. Fresh graduates are welcome!
• Able to travel across the country to meet with shipper upon requested
• An excellent problem solver with a great service mind
• Excellent communication skills in Thai and English
• Proficiency in Microsoft Office
• Experience in logistic and technological platform businesses is a plus
• Highly organized, quality focused with strong attention to details
• Must be commercially aware and be able to self-manage and prioritize
• Team Player with Excellent Communication Skills

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• ประกันสุขภาพ
• เงินโบนัสตามผลงาน
• ค่าใช้จ่ายในการเดินทาง
• ประกันสังคม
• ตามข้อตกลงของบริษัท

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