Team Leader

หน้าที่และความรับผิดชอบ

• • Ensure agent adherence to policies for attendance, established procedures etc. • Help team members reach their highest potential through effective one on one coaching and group training • Administer training programs for existing staff when needed • Work with management on refining and scheduling appropriate training sessions • Develop short training documents that support call center operations • Answer questions from staff and provide guidance and feedback • Manage by walking around. Be visible to answer questions • Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. • Keep staff motivated and engaged • Motivate and encourage agents through positive communication and feedback • Develop contests, awards and themes that increase agents’ loyalty and focus. • Good presentation skills • Produce a quarterly Strategy Presentation outlining your team’s performance, growth and recommendations for additional growth and improvement • Analysis of trends, emerging issues and factors affecting subsidiary performance • Devise and/or recommend ways to optimize procedures LOCATION : 1701, 1706 Sukhumvit Road, Khwaeng Bang Na, Bang Na, Bangkok 10270

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • N2 holder, excellent Japanese communication skills (Speaking, Listening, Reading and Writing) • English (Intermediate level - B1) • Experience in Customer Service roles or any relevant roles is an advantage • University/Colleges required • 2 years minimum supervising/leading a team • Experience in a high-growth organization strongly preferred • Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops schedule)

สวัสดิการ

• ประกันสังคม
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

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