Front Office Supervisor [หัวหน้าแผนกต้อนรับ]

หน้าที่และความรับผิดชอบ

• To ensure all duty shift procedures are being carried out and recorded on shift check – list.
• To ensure the associates grooming and appearance are according to the hotel and department standard.
• To ensure all guest requests are handled in a polite, efficient manner and a high level of guest service is consistently maintained.
• To ensure a high level of cleanliness and hygiene standards in your area and met according to standard
• To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel
• To take the initiative of maximizing the hotel revenue especially the concerned area i.e. hotel outlet dinning, Business centre, Limousine and room up selling.
• To ensure that all associates in the responsible area maintain a friendly and professional personality while on duty.
• To advertise, sell and co-ordinate excursions for guest.
• Sightseeing in and around Bangkok as well as all major tourist attractions in Bangkok
• In-house and outside promotions / Flight and travel schedules
• Shopping Facilities/Special events, performances, exhibitions.
• To ensure that all the correspondence for VIP will be checked one day prior to arrival and all the necessary arrangements are done accordingly.
• To be able to conduct hotel tours and show rooms whenever required.
• To solicit guest comments and handle the guest complaints effectively and in a professional way.
• To ensure that Guest Service agent will standby in the lobby at all time.
• To ensure that Guest Service Agent have a complete knowledge of hotel policies and procedures.
• To use LEARN technique when appropriate (guest complaints) and to record the matter in the Guest Response Program
• Thank customers and invite our guests to return.
• Issue safety deposit boxes to hotel guests ensuring access and release forms are completed per hotel procedures.
• Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• At least Bachelor Degree in any field
• New graduate who taken internship in related field or at least 1-2 year experiences in Front Office
• Good inter-personality skill and outgoing, friendly
• Strong in English, communication skill
• Strong in problem solving skills, and execution of work
• Good in Opera and Compute literate
• Height and weight must be in proportion, no eye glasses, no teeth-brace

สวัสดิการ

• ตามข้อตกลงของบริษัท

สวัสดิการอื่นๆ

• 8. สวัสดิการ … 1. วันหยุดนักขัตฤกษ์ 2. พักร้อน 3. เงินค่าบริการ 4. ประกันสังคม 5. ประกันกลุ่ม 6. ตรวจสุขภาพประจำปี 7. โบนัส ตามผลประกอบการบริษัท……………………………..

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