System Engineer

หน้าที่และความรับผิดชอบ

• Provide support and maintenance for Customer IT devices, including Windows computers, MacBooks, mobile devices, printers, and scanners.
• Oversee the setup, configuration, and troubleshooting of IT equipment.
• Manage Azure Entra and Microsoft 365 accounts, including account creation, permission settings, and troubleshooting.
• Assist users with access issues and provide general support for cloud services.
• Offer first-line support for IT issues related to hardware and software.
• Coordinate with vendors for leasing, repair, and maintenance of hardware.
• Ensure timely resolution of IT tickets and service requests.
• Provide Level 1 network support (wired and wireless), including basic troubleshooting and coordination with higher-level network teams as needed.
• Escalate to Tier 2/3 support as required.
• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions, either face to face or over the telephone
• Finding solutions to problems, be it through creating desktop support or fixing a major fault on the operating system.
• Maintain accurate records of IT assets, including tracking inventory, conducting audits, and updating inventory databases.
• Maintain detailed records of IT operations, including hardware configurations, software licenses, and support logs.
• Generate reports on IT activities, asset management, and support metrics as needed.
• Providing support, including instructions to the users and or documentation.
• Prioritizing and managing several open cases at one time.
• Rapidly establishing a good working relationship with other professionals (e.g., contract businesses) to make necessary repairs.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Proven experience in IT support, preferably within a corporate environment.
• Strong knowledge of computer hardware, software, and peripheral devices.
• Experience with MacBooks is required.
• Service-oriented mindset with a focus on providing excellent customer service.
• Degree in Computer Science or related field
• Minimum 4 years’ experience in IT as an Engineer.
• Strong problem-solving skills and the ability to work independently.
• Familiarity with basic network concepts and experience providing Level 1 network support.
• Experience with cloud-based services, particularly Azure Entra, Microsoft Intune & Microsoft 365.
• Must have good understanding of IT systems such as Operating Systems, Desktops, Laptops.
• Must have a good understanding of basic networking, including TCP/IP etc.
• Must be able to troubleshoot and solve computer problems and clearly explain the issues.
• Customer Service focus, team player and good communication skills.
• Router and Firewall knowledge is a plus.
• Holder of any Microsoft Certifications MCP, MCSE is a plus
• Holder of any Cisco Certification is a plus.
• Experience in network security a plus.
• May require occasional travel to other customer locations outside Metropolitan Bangkok area.
• Must have good command of written and spoken English. (Will work with Foreigners most of the time)
• Candidates will be screened for their English reading, writing, and speaking ability.

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• ค่าทำงานล่วงเวลา
• ค่าใช้จ่ายในการเดินทาง
• ประกันสังคม

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