Reservation & Operation Officer

หน้าที่และความรับผิดชอบ

• • Responsible for booking hotels, accommodation, airport transfers, transportation, restaurants, tourist attractions, and other travel-related services for customers.
• • Coordinate with hotels, transportation companies, tour guides, restaurants, tourist attractions, and suppliers to request rates, check availability, and confirm services.
• • Process bookings and reservations and follow up on confirmations from hotels and suppliers to ensure all arrangements are completed before the service date.
• • Review rates, contract rates, promotions, booking conditions, cancellation policies, and other relevant terms before proceeding with reservations.
• • Verify flight, hotel, transfer, tour, and other service details prior to the travel date to prevent operational errors.
• • Contact and follow up with suppliers to reconfirm all bookings before the service date.
• • Coordinate with Sales, Accounting, Tour Guides, Drivers, and other relevant internal and external parties.
• • Update booking status and service details accurately and promptly to ensure all relevant team members are properly informed.
• • Provide customers with polite, prompt, and professional service.
• • Perform other duties related to Reservation and Tour Operations as assigned.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Good knowledge and understanding of the tourism industry, reservation processes, and tour operations.
• • Good knowledge of booking procedures for hotels, accommodation, airport transfers, transportation, tour guides, restaurants, tourist attractions, and other travel-related services.
• • Able to check and compare rates, availability, contract rates, promotions, booking conditions, and cancellation policies provided by suppliers accurately.
• • Able to prepare and review Booking Confirmations, Itineraries, Service Orders, Rooming Lists, and other documents related to customer services and travel arrangements.
• • Able to read and write English and communicate effectively by email with hotels and suppliers for daily business operations.
• • Proficient in Microsoft Office applications, including Word, Excel, Outlook/Email, and other basic computer programs relevant to the position.
• • Good communication, negotiation, and coordination skills.
• • Strong problem-solving skills and able to handle unexpected situations effectively, including flight changes, hotel changes, transportation arrangements, service cancellations, and changes to customer itineraries.
• • Highly responsible, punctual, and able to follow up on assigned tasks until completion.
• • Able to work independently as well as effectively within a team and coordinate with Sales, Accounting, and other relevant departments.
• • Previous experience in Reservation, Tour Operation, Travel Agency, Hotel, or the Tourism Industry will be considered an advantage.

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• ประกันสังคม
• มีเวลาการทำงานที่ยืดหยุ่น
• ค่าตอบแทนพิเศษ
• ค่าทำงานล่วงเวลา
• เงินโบนัสตามผลงาน
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

ไม่มี

ศรีด่าน

ไม่มี

ไม่มี

ไม่มี

การเดินทางเพิ่มเติม : ไม่ระบุ