Customer Experience (Contract) BTS Chidlom - kp

หน้าที่และความรับผิดชอบ

• Collect and analyze customer feedback and data from various sources such as surveys, customer interactions, and online reviews.
• Identify patterns, trends, and insights to understand customer preferences, pain points, and areas for improvement.
• Develop and maintain business partnerships with vendors, ensuring alignment with established standards for service quality in the Customer Service industry.
• Control and monitor vendor performance, implementing quality control measures to ensure compliance with service level agreements (SLAs) and customer satisfaction metrics.
• Create reports and presentations to communicate findings and recommendations to key stakeholders.
• Assist in the implementation of customer experience improvement initiatives.
• Stay updated on industry trends and best practices related to customer experience to contribute innovative ideas.
• Contract (start date - 30 Jun 2025) and renewal
• Mon - Fri (9.00-18.00)
• Location: Gaysorn Tower (BTS Chidlom)

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Bachelor’s degree in a related field
• Experience in business partnership development and management, with a focus on establishing standards and quality control for vendors in the Customer Service industry
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and the ability to think creatively to find solutions to customer issues.
• Proficiency in using data analysis tools and software (e.g., Excel, Google Analytics, CRM systems).
• Friendly personality with an ability to engage easily and connect with customers.

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• ประกันสังคม
• สิทธิการเบิกค่าทันตกรรม

สวัสดิการอื่นๆ

• -Hybrid working environment (WFH & Office) -Meal allowance

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