Technical Support Engineer at MRT Rama9, Contract || TC

หน้าที่และความรับผิดชอบ

• • Improve Customer Satisfaction by providing a high quality professional Primary Technical Support to customers, particularly regarding technical information on products, prices, discounts, application information during the pre-sales, sales & after-sales process. • Take the ownership and ensure the customer is satisfied before closing the request. • Assure a proper resolution for queries related to product replacement, on-site intervention, technical complaints and product quality returns. • Create/modify knowledge database and review FAQ’s. • Identify new business opportunities, define and quote product and equipment from customers’ requests, coordinating with relevant Quotation, Sales or Marketing contact for special prices. Communicate to relevant salespeople. • Provide 1st level technical support pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) telephone and electronic to SE customers and partners • Assure a proper escalation to the 2nd level support team, when necessary • Responsible for answering incoming telephone calls, e-mails, chat, web-based tickets and prioritizing customer’s support needs • Escalate customer issues to Service Team to provide on-site support as required • Issue quotations in accordance with customer requests and required standards: cross references, configuration, mix of products in cooperation with countries representatives • Provide support to the customers for product replacement, troubleshooting and technical complaints • Complete documentation and follow up on all commitments and customer details • Actively create/modify knowledge database and review FAQ’s • Collaborate with Marketing on new product launches • Provide relevant product training to other team members • Ongoing proactive research and learning about new products, technologies and applications • Participate in the interaction centre’s continuous improvement process • Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Bachelor’s Degree with 2-4 years of work experience or Post-Secondary technical school with 4-5 years of work experience • Fluency required in English and Thai • Min 3 years Technical Support, Sales and/or customer service experience required • Previous Call-Centre experience desirable • Working electrical knowledge essential • Demonstrate a flair & understanding of customer support issues • Demonstrate flexibility and an ability to learn quickly • Excellent problem-solving abilities and aptitude to understand and explain technical information • Proven ability to work towards individual and team targets • Excellent interpersonal, communications and time management skills • Ability to develop and maintain customer rapport • Strong verbal and written communication skills are required

สวัสดิการ

• ประกันสังคม
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

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พระราม 9

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การเดินทางเพิ่มเติม : Rungrojthanakul Building