Customer Care Associate at MRT Rama9, Up to 25K, Contract || TC

หน้าที่และความรับผิดชอบ

• • Provide 1st level general support pre-sales and post-sales, telephone, mail, chat and online cases management to customers and partners or assure a proper escalation to the 1st level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self-service tools • Responsible for answering incoming telephone calls, e-mails, web-base and online cases management tickets and prioritizing customer’s support needs • Order Management: manage requests related to orders in cooperation with Replenishment and Logistic team. • Provide support to the customers for commercial and logistic returns product • Provide support to the customers for solving the logistic and commercial complaints • Proactive information communication • Complete documentation and follow up on all commitments and customer details • Actively create/modify knowledge database • Collaborate with Marketing on pricing requested. • Ongoing proactive research and learning about new products, technologies and applications • Participate in the interaction centre’s continuous improvement process • Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• • Bachelor’s Degree preferred • 1 – 2 years of experience in customer support or sales is desirable • Fluent in English and Thai • Working electrical knowledge an advantage. • Good and positive attitude with strong Digital mind set. • Ability to multitask (logging queries while speaking or chat with customers) • PC skills (Microsoft, Windows, ERPs) • Basic aptitude for learning technical concepts essential • Excellent interpersonal, communications and time management skills • Ability to work on own initiative, but also as part of a team • Strong verbal and written communication skills are required • Flexible and having the ability to learn quickly • Previous CRM experience an advantage.

สวัสดิการ

• ประกันสังคม
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

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พระราม 9

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การเดินทางเพิ่มเติม : Rungrojthanakul Building