Senior Customer Service Executive Empire Tower 50K Yearly Contract(Renew)

หน้าที่และความรับผิดชอบ

• • Diagnose and address sourcing roadblocks by proactively educating hirers on sourcing best practices and technique, through face to face visits/ via online meetings / or via phone • Successfully intervene identified hirers monthly and probe effectively to gain more information that will provide details of the hirer's problem and solve the root cause • Deep dive on hiring pain points and provide solutions on better hiring strategies • Partner with sales for account management • Perform and monitor daily application support for hirer accounts assigned • Answer and resolve email and phone in concerns (recovery as needed) from internal and external customers • Create customer reports and analysis to help internal and external customers address recruitment challenges and needs. Prepare deck presentation for targeted customers on market insights, comparison to industry, comparison to competitors and solutioning

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• The good fit candidate will have: • A bachelor’s degree in any field of study • At least three to five (3-5) years’ experience in customer servicing • Good command (verbal & written) of English and local language. • Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Possess good training skills in order to educate and provide solutions to customers’ concerns / pain points (including virtual & face to face customer interaction) • Has passion and drive to provide exceptional customer service. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. • Have excellent communication and presentation skills. Able to communicate clearly to customers to convey detailed information effectively. • High proficiency in internet browsing and MS office applications • Able to work under pressure and handle challenging customers in a fast-paced environment Besides, candidates with one or all of the following will be preferred: • Experience in online businesses and/ or technology • South-East Asia experience Desired Values • Believed in aiming high to deliver world-class results and yet, not forgetting to care for others

สวัสดิการ

• ประกันสังคม
• ตามข้อตกลงของบริษัท
• สิทธิการเบิกค่าทันตกรรม

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