Technical Sales Support Engineer (Rayong)

หน้าที่และความรับผิดชอบ

• Answer customer inquiries via phone, email, or live chat in a timely and professional manner.
• Assist customers with product or service-related questions and troubleshoot issues.
• Process orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Provide customers with accurate information about product features, availability, pricing, and promotions.
• Address and resolve customer complaints, escalating issues when necessary.
• Maintain knowledge of company products, services, and policies to provide accurate information.
• Work with other departments (e.g., sales, technical support) to resolve complex customer issues.
• Achieve performance metrics and service level goals.
• Continuously strive to improve the customer experience through feedback and suggestions.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Bachelor's Degree in Engineering or Science.
• Previous experience in customer service or a related field is a plus.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts in a calm and professional manner.
• Excellent problem-solving skills and attention to detail.
• Proficient in using computer software and customer service platforms.
• Ability to work independently and as part of a team.
• Flexible availability to work shifts, including evenings and weekends, as needed.

สวัสดิการ

• ทำงานสัปดาห์ละ 5 วัน
• ประกันชีวิต
• ประกันสุขภาพ
• ประกันสังคม
• ตามข้อตกลงของบริษัท

สวัสดิการอื่นๆ

• Benefits : •Working day: Monday
• Friday 8:30AM-17:30PM •Annual Health Checkup •Health insurance •Annual seminar
• Bonus at least once a year. •Vacation leave (only after probation period) •Special leave for practice the dharma •Monetary benefits such as for funerals, ordination, etc. •Employee development training •Company activities •Employee uniform •Commission

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