Customer Service Representative (Oversea ) - Rayong

หน้าที่และความรับผิดชอบ

• Inbound Production Material Planning 1. Prepare PUS sheet to material handling team (for receving) and IO network team 2. Monitor expected deliveries window against planned delivery window 3. Follow up deviates delivery window time with supplier/transporter 4. Analysis the deviation root cause and provide suggestion 5. Assist in setting up expedite delivery if required Material Order Management Function 1. Monitor and coordinate with customer nominated carriers or nominated logistic provider (for inland haulage) to ensure shipment are shipped and delivered per schedule 2. Monitor material delivery to arrive at LOC as per material requirement date and LLP's planned window time 3. Coordinate / Distribute weekly PUS to IO service provider 4. On a weekly basis, convert ASN0 to ASN1 5. Ensure that ordering transit time for all modes are maintained and updated 6. Update ASN status in MGO system 7. Provide information of part in transit and truck utilization to customer upon request Transportation Management 1. Actively monitor and enforce carrier on pick up time at suppliers and on-time delivery to specified destination 2. Inform material delivery plan to convern partys and track the actual arrival time against plan. 3. Direct contact customer's selected service provider to ensure customer requirement is met with effective cost 4. Coordinate with carrier and customer to resolve discrepancy issues 5. Coordinate with customs clerance team/transportation team to fullfill customer's material requirement date for each shipment 6. Communicate new or revsied routing to customer, suppliers, carrier, nominated logistics provider. Shipment Info Tracking 1. Monitor/track shipment information from IO network and update status to customer's team 2. Follow up shipment documents from each supplier/carrier/ IO service provider 3. Notify customer's team incase of shipment abnormality/delay 4. Provide 24/7 support for shipment information Customs Clearance Support 1. Fllow up with form documents required for FTA privilege shipment processing before shipment arrive Compliance Handling 1. Act as single point of contact for supplier and carrier compliance issue Reporting Daily Report : Delivery Failure Report, Supplier Compliance, Port to Plant Report Weekly Report : Material Status Shipment Report, Shipment Tracking Report for billing Tracking

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สวัสดิการ

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สวัสดิการอื่นๆ

• Provide for permanent staff:- Life insurance Health insurance Provident fund Incentive Social security Bonus Transportation allowance Training and development in Thailand and abroad Annual leave Uniform

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